Accessibility Information
At Blue Mountain Resort, we strive to give every guest an unforgettable experience during every visit. It’s our mission to promote an inclusive environment where all guests can enjoy their experience to the fullest.

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Through our alliance with eSSENTIAL Accessibility™, Blue Mountain Resort is taking necessary steps to improve the usability of our website. If you have trouble typing, moving a mouse or reading, eSSENTIAL Accessibility can greatly enhance your experience at bluemountain.ca.

Click here to download keyboard and mouse replacement solutions free of charge.

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The following information is meant to assist individuals with disabilities to access the year round facilities at Blue Mountain Resort.

Feedback
We appreciate any and all feedback on accessibility issues and policies at our Resort. For more information, please call us toll free at 1.877.445.0231, or locally at 705.445.0231, so that we may assist you in greater detail. You can also email any questions or concerns regarding accessibility at Blue Mountain Resorts to accessibility@bluemountain.ca

Documentation
We are more than happy to provide you with documentation relating to our customer service standards and resort accessibility policies. All documents, or the information contained in the document, will be provided in a format that takes into account the person’s disability. Documents can be requested by phone, email (accessibility@bluemountain.ca), or by visiting any Guest Services or Front Desk location on Resort.

Blue Mountain Adaptive Skiing Lessons
We’re proud to offer Private Adaptive Skiing Lessons for skiers with disabilities. These 60 or 90-minute private lessons are available for beginner, intermediate and advanced skiers. For more details, please call 877.445.0231 ext. 6180.

Ontario Track 3 Ski Association and Canadian Association for Disabled Skiing
For more information on ski programs in Ontario and Canada for people with disabilities, please visit the Ontario Track 3 Ski Assocation and the Canadian Association for Disabled Skiing .

Hotel Accommodation
The Blue Mountain Inn has available rooms that feature larger bathrooms, bathtub support bars and adjustable shower heads. Village Suites (including The Grand Georgian, Seasons at Blue, Weider Lodge and Mosaic) all contain units that have been partially adapted for accessibility. These units are equipped with grab bars for the toilet and in the bath tub, and a bathroom that is large enough to accommodate the required turning radius for a wheelchair. The bathroom sink is also open below to allow wheelchair access to it. It should be noted, however, being partially adapted the unit itself is not very spacious and guests may find that it may be small for operating a wheelchair. For additional information, please contact Information and Reservations.

The Westin Trillium House has 3 accessible suites including support bars in the bathrooms (toilet and shower) and offer a more spacious layout for wheelchair maneuverability. These suites also offer strobe lights in the living room area for phone ring detection.

Mountain Accessibility
(Please read the following as to what lifts/facilities can accommodate Wheelchair use)
Winter Operations:
All lifts at Blue Mountain Resort are capable of accommodating sit skis and outriggers. For use of any other assistive devices on-hill please contact Guest Services. You also have access to wheelchair accessible washrooms in the South Base Lodge, the Grand Central Lodge and the Inn Café. In addition to these facilities, there are three public wheelchair accessible washrooms located in the Village beside the Sunset Grill, Crock-A-Doodle and behind C&A Steakhouse.

Spring/Summer Operations:
The Blue Mountain Open-Air Gondola is able to accommodate non-motorized wheelchairs during the summer operating season, however there are no wheelchair accessible washrooms available at the top of the mountain.

Parking
Designated disabled parking spaces are located at several locations around Blue Mountain Resort. Please note that you must display a blue disabled permit in your vehicle.

• 2 parking spots at the Blue Mountain Inn
• 2 parking spots outside the Village Market
• 1 parking spot in the Grand Georgian underground lot
• 1 parking spot in the Mosaic underground lot
• 1 parking spot in the Seasons underground lot
• 1 parking spot at the Village Conference Centre
• 1 parking spot in the Weider Lodge underground lot
• 2 parking spots at Plunge! Aquatic Centre
• 4 parking spots in the Westin Trillium House underground lot
• 2 parking spots outside the South Base Lodge

Transit/Taxi
Blue Mountain Resort does provide complimentary shuttle service around the Resort, but unfortunately these vehicles are not fully wheelchair accessible. However these vehicles do have enough room to store a folding wheelchair if the guest has sufficient dexterity to enter and exit the vehicle under their own strength. Sinton Transportation (705.446.1196) in Collingwood does have one wheelchair accessible van with a roll-in ramp. Please be sure to specifically request this vehicle when you call.

Collingwood’s Ace Taxi (705.445.3300) also provides vans with space to store a folding wheelchair, but the guest must have sufficient dexterity to enter and exit the vehicle under their own power.

Tickets
Blue Mountain does not offer ticket discounts for people with disabilities. However, an accompanying ski "buddy" or support worker is eligible to receive a free ticket. Tickets must be purchased in person from any ticket window or Guest Services location.

Special Lift Line Priority
All guests participating in lessons at Blue Mountain receive standard lift line priority, including participants in our private Adaptive Skiing lessons. If you have a disability that affects your ability to stand in the lift line, please visit Guest Services and speak to a representative for more information.

Assistive Devices
A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefiting from any of our activities or services. Exceptions may occur in situations where we determine the device may pose a risk to the health and safety of a person with a disability, or to the health and safety of others on the Resort. If you have an assistive device that is excluded, please inquire with Guest Services to see if an alternative arrangement can be made.

Guest Services Wheelchairs
There are wheelchairs available for use by guests with disabilities at the Grand Georgian Hotel and at the Blue Mountain Inn. Please speak with the Front Office Supervisor at either of these locations for more information.

The Blue Mountain Village Association
The Blue Mountain Village Association is the governing body for all tenants located in The Blue Mountain Village. For more information on Village accessibility, please contact a Manager or Supervisor of the establishment in question.

Restaurant/Washroom Access
There are wheelchair accessible washrooms at (or near) the following locations.

North (4)
• No wheelchair accessible washrooms available
Inn (3)
• Blue Mountain Inn – main lounge
• Inn Conference Centre – located on the main floor in the hallway going to the Blue Mountain Inn
• Jozo’s (please refer to Inn Conference Centre)
• The Pottery Restaurant (please refer to Inn Conference Centre)
• Inn Café (please refer to Inn Conference Centre)
Village (2)
• Weider Lodge – located in the recreation facility
• Seasons at Blue – located in the recreation facility
• Mosaic – located in the hall beside Sunset Grill
• Grand Georgian – located in the recreation facility
• Grand Central Lodge – across the hall from Information desk
• Westin Trillium House – located in the hall on the ground floor
South (1)
• South Base Lodge – located on each floor
The following facilities do not have wheelchair accessible washrooms:
• Village Rental Building

Restaurant Tips
The Pottery Restaurant and Jozo’s located at the Blue Mountain Inn are both wheelchair accessible. Access for both establishments is available from within the Blue Mountain Inn's main entrance year-round, and also from the patio during the summer months. Washrooms within these restaurants are not equipped to handle wheelchairs, but accessible washrooms can be found nearby in the lobby of the Blue Mountain Inn and in the Inn Conference Centre. Please feel free to ask any restaurant Supervisor for assistance in their restaurants.

Change Areas
Blue Mountain Resort does offer accessible public washrooms to allow guests to change in privacy. These facilities are located at the Blue Mountain Inn, Grand Central Lodge and South Base Lodge.

Plunge! Aquatic Centre
Plunge! Aquatic Centre offers a fully accessible changeroom, bathroom and shower (with hand held shower head) including wheel chair access to the pool deck. Please note there is no ramp into the pool.

Equipment Rentals
Ski outriggers for skiers with disabilities are available for rent through our Rental Centre.

Service Animals
We’re happy to welcome service animals here at Blue Mountain Resort. All service animals are allowed to be on the parts of our premises that are open to the public, as long as the animal is not otherwise excluded by law. Service animals are allowed to access the Open Air Gondola during the summer operating season, however, in the event of an emergency, they will be the last evacuated from the lift. During the winter season, larger service animals (i.e. guide dogs) are not permitted on the chairlifts. If you have any questions about On-Resort or Off-Resort activities, please visit Activity Central as they will be happy to let know which activities are able to accommodate service animals. If you require a service animal that is restricted from an area or activity, please inquire with Guest Services to see if an alternative arrangement can be made.

Web Site Information

• This site will work with most browsers and screen sizes. It will work best with Internet Explorer 8.0 or Firefox 4.0 with all features enabled on a current monitor with the display width set to 1200 pixels.
• The site design works on a high colour contrast scale for textual elements over a background. If you are still having issues reading our site we recommend using Google Chrome with the ChromeVis extension installed.
• If the font size adjuster fails to work with your current browser you can adjust your font size settings within your browser's options. For example:

Mozilla® Firefox®

• In the View menu, choose Zoom.
• In the Zoom sub-menu, choose Zoom In or Zoom Out. If you only want the text size to change, choose Zoom Text Only so that it is checked.
Microsoft® Internet Explorer®:

• In the View menu, choose Text Size.
• In the Text Size sub-menu, choose the desired size.
Google Chrome®:

• Click on the wrench in the top right hand corner of your browser window
• In the Zoom sub-menu, adjust your zoom size
Apple® Safari®:

• In the View menu, choose either Zoom In or Zoom Out.

PDF info
PDF files require the free Adobe® Reader® for viewing. Complete steps 1 and 2 and click "download". PDF files posted on or after October 15, 2004, require Adobe Reader 6 or later.

If you are using an older computer that cannot support Adobe Reader 6 or later, or you are on a computer that does not allow you to install Adobe Reader:

1. Right-click (PC) or option-click (Mac) the file name.
2. Choose Copy Link Location (Firefox), Copy Shortcut (Internet Explorer) or Copy Link (Safari).
3. Go to Adobe's Online conversion tools for Adobe PDF documents web page.
4. Follow the instructions on that page to view a web page (HTML) or text copy of the PDF file.

PDF Troubleshooting
If a PDF file won't open, try these troubleshooting techniques:

• Make sure you have Adobe Reader 6 or later. If you don't, download the latest version of Adobe Reader from the Adobe website.
• If you are using an Apple Macintosh, try opening the file in both Acrobat Reader and OS X Preview.
• We regret that we cannot support other third-party PDF readers. If you are using a program other than Adobe Reader and the PDF does not open properly, please try reading the program with Adobe Reader.
• If you have both Adobe Reader and an older full version of Adobe Acrobat® on your computer:
1. Close the older full version of Adobe Acrobat if it is open.
2. Click your browser's Back button.
3. Right-click the PDF link.
4. Select Save target as... or Save link target as...
5. Navigate to where you want to save the file, and take note of where you put it.
6. Open Adobe Reader 6.
7. In the File menu, select Open...
8. Navigate to where you saved the file, select it, and click Open.
9. The file will open in Adobe Reader 6.

About PDF Accessibility
Most PDF files are accessible both to people with low vision (using the zoom feature). They are produced using Adobe Acrobat 6 or later.