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Season Passes Frequently Asked Questions


I’ve tried to purchase my Pass online and it isn’t working.
What should I do?

There are times when our eCommerce system needs to be updated or is down for maintenance. During these times, you may not be successful in completing your Season Pass transaction. If this occurs, please attempt to make your purchase at another time. If you are still unsuccessful, please feel free to contact our Leisure and Travel Representatives at 877-445-0231 and they will help you complete your transaction.

Can I purchase multiple Season Passes on the same application form?

Yes. If you are purchasing more than one Pass on the same application, we will require each individual’s information so that we can successfully track their records in our files. You may not purchase multiple Passes under the same name.

Can I purchase a Pass as a gift for someone else?

Absolutely! You will be required to have all the contact information to add to the application form of the person you are buying for. You must purchase the Pass online using your own address. It can also be billed to your credit card. The person for whom you are purchasing the Pass must complete a liability waiver and have a current photo on file if you would like the Pass to be mailed out.

I have been a Passholder in the past, but have not received my mailings...

This could happen for a number of reasons, all of which are easily fixed.
  • If you were a Passholder last year but did not receive your mailing, there may be an error with your mailing address we have recorded.
  • If you have not purchased a Pass in the last two years, but were a Passholder prior to that, your name may have been omitted from our data base for this years mailing.
  • The Pass was previously purchased in another name and we may not have your personal information on file.
If you have not received a Season Pass mailing, please contact our Guest Services Department at 877-445-0231 ext. 6324 to update and/or correct the information on your file.

Can I purchase Season Pass Insurance?

Blue Mountain’s former Season Pass Insurance program has been discontinued effective 2014/15 winter season. Blue Mountain is proud to offer more value and flexibility with the Pass Value Protection program; a pro-rated credit and refund schedule that is available at no extra cost to our Season Pass holders in the event you are unable to ski or snowboard due to illness, injury or relocation within the season.

View information about Pass Value Protection

What is Blue Mountain’s refund policy?

Blue Mountain is proud to offer a new refund schedule at no extra cost to you as part of the new Pass Value Protection program.

View information about Pass Value Protection

Why do I need a Park Pass to access the Terrain Park?

The Terrain Park is advanced level terrain. To ensure the safety of all our riders it is mandatory that each person must participate in an orientation so that they can better understand the code of conduct and have the best experience possible when using the terrain.

When is the best time to pick up my Season Pass?

Blue Mountain experiences a high volume of Passholder pickup and longer than usual wait times during the December 27 - January 5 time frame. It is recommended that you pick up your Pass prior to this time at Guest Services, located behind the Blue Mountain Inn, to avoid wait times. Alternatively, Passholders can choose the Mail Me My Pass option, or buy/renew your Season Pass at our kiosk during the Toronto Snow Show. Both new and returning Passholders can upload their photos online at the time of purchase.

Are there any requirements for uploading Pass photos online?

Both new and returning Passholders have the opportunity to upload their photos online, but it must be done at the time of purchase.

Photo Requirements:
  • clear, sharp and in focus.
  • taken straight on, with face and shoulders centered and squared to the camera
  • reflect your current appearance (taken within the last 12 months)
  • please note hats, googles and sunglasses are not allowed to be worn
  • photos should be jpeg (.jpg) files
  • file size should be no more than 1.5 MB in size
  • file name should not include any special characters ('/";:)
  • you can NOT rotate a photo once uploaded to our site


Blue Mountain reserves the right to request an alternate photograph should a submitted photo not meet the requirements.

© Blue Mountain Resort 108 Jozo Weider Blvd., Blue Mountains, Ontario Canada L9Y 3Z2
Blue Mountain Ski Resort, the largest mountain resort in Ontario, Canada. Perfect for your snowboarding and skiing holidays. Located near Collingwood, a 90-minute drive from Toronto. Learn about the mountain and Blue Mountain Village, book your accommodations and ski or golf vacation packages right here.