I’ve tried to purchase my Pass online and it isn’t working. What should I do?There are times when our eCommerce system needs to be updated or is down for maintenance. During these times, you may not be successful in completing your Season Pass transaction. If this occurs, please attempt to make your purchase at another time. If you are still unsuccessful, please feel free to contact our Leisure and Travel Representatives at 877-445-0231 and they will help you complete your transaction.

Can I purchase multiple Season Passes on the same application form?
Yes. If you are purchasing more than one Pass on the same application, we will require each individual’s information so that we can successfully track their records in our files. You may not purchase multiple Passes under the same name.

Can I purchase a Pass as a gift for someone else?
Absolutely! You will be required to have all the contact information to add to the application form of the person you are buying for. You must purchase the Pass online using your own address. It can also be billed to your credit card. The person for whom you are purchasing the Pass must complete a liability waiver and have a current photo on file if you would like the Pass to be mailed out.

I have been a Passholder in the past, but have not received my mailings...
This could happen for a number of reasons, all of which are easily fixed.

  • If you were a Passholder last year but did not receive your mailing, there may be an error with your mailing address we have recorded.
  • Our emails may be getting redirected to your Spam or Junk folder – if this is the case, please change the permissions to allow for this communication to come to your inbox.
  • If you have not purchased a Pass in the last two years, but were a Passholder prior to that, your name may not have been included on this year’s mailing list.
  • The Pass was previously purchased in another name and we may not have your personal information on file.

If you have not received a Season Pass mailing, please contact our Guest Services Department at 877-445-0231 to update and/or correct the information on your file.

What is your refund/insurance policy?
In order to be eligible for any full or partial refund at any time, pass holders must purchase insurance through Red Sky. To obtain a copy of full insurance plan details, please call 1-866-889-7409 or visit online at: bluemountain.ca/redsky. Insurance premium is administered at 5% of the value of the pass that is being purchased and is only offered at time of pass purchase.

View information about Season Pass Insurance

What do I do if I have lost of forgotten my Season Pass?
A season pass holds a lot of value, and it is important to have it with you when visiting Blue Mountain. Passholders must not access hill facilities without their pass. If the pass is misplaced or forgotten, a lost/forgot pass (LFP) lift ticket may be purchased once per season at posted prices. The intact LFP lift ticket may be presented on a future date, together with the pass, for a full LFP ticket refund. Any subsequent lift tickets purchased are not refundable. There are no complimentary lost pass replacements. A lost pass may be reprinted once per season, subject to an administrative fee, as posted at Guest Services desks. After one reprint per season, replacement passes must be repurchased. The price of this replacement pass will be equal to the price that was paid for the lost pass. If a LFP lift ticket or pass is found in use by a person other than the rightful passholder, the LFP lift ticket and pass will be revoked without refund and the passholder may be barred from BMR facilities for the entire 2017/18 season, without refund.

Why do I need a Park Pass to access the Terrain Park?
The Terrain Park is advanced level terrain. To ensure the safety of all our riders it is mandatory that each person must obtain and watch an orientation video so that they can better understand the code of conduct and have the best experience possible when using the terrain.

When is the best time to pick up my Season Pass?
Please be aware that Blue Mountain experiences a high volume of Passholder pickup and longer than usual wait times between December 17th and January 5th. It is recommended that you pick up your Pass prior to this time at any Guest Services location to avoid wait times. Blue Mountain typically starts printing passes by October. Alternatively, Passholders can choose the Mail Me My Pass option, or buy/renew your Season Pass at our kiosk during the Toronto Snow Show. Both new and returning Passholders can upload their photos online at the time of purchase.

How do I find out if my Season Pass card has RFID?
All Season Pass cards purchased for the 2017/18 season are equipped with RFID. For more information about RFID, please visit bluemountain.ca/rfid_faqs.htm

What are the requirements for uploading Pass photos online?
Both new and returning Passholders have the opportunity to upload their photos online, but it must be done at the time of purchase.

Photo Requirements:
  • clear, sharp and in focus.
  • taken straight on, with face and shoulders centred and squared to the camera
  • reflect your current appearance (taken within the last 12 months)
  • please note hats, goggles and sunglasses are not allowed to be worn
  • photos should be jpeg (.jpg) files
  • file size should be no more than 1.5 MB in size
  • file name should not include any special characters ('/";:)
  • you can NOT rotate a photo once uploaded to our site

Blue Mountain reserves the right to request an alternate photograph should a submitted photo not meet the requirements.