Frequently Asked Questions
2024/25 5x7® PassHow do I buy my 5x7® Pass on the IKON Pass website?
Check out this step-by-step guide to help you through the process of purchasing your 24/25 5x7® Pass on the IKON Pass site.
Why can’t I log into the Ikon Website?
You must create an account on the Ikon website to purchase your 5x7® Pass. Please note this account is different from your Blue Mountain account and requires you to register as a new user. For all other Ikon account specific questions please visit the Ikon FAQ and find "Managing My Account".
What payment methods are accepted for online payment?
What if I am having trouble purchasing on my mobile device?
I forgot to add Spot Insurance to my Pass when I purchased. Can I purchase it still?
Spot Insurance can be added to a purchase up to October 31, 2024 As of November 1, 2024 insurance needs to be purchased at the time of the initial 5x7® Pass purchase.
I don't want to purchase my two 5x7® Friends & Family Double Down just yet. Can I still purchase them later in the season?
I'm under the age of 18, can I purchase a 5x7®?
I can't see the products on the Ikon website, and it says PASS NOT AVAILABLE.
How do I purchase a 5x7® Pass as a gift?
What if I decide afterwards that I want to purchase an Ikon Pass?
When is the 2024/25 5x7® Pass valid?
24/25 5x7® Passes are valid for lift access Monday to Friday from 9AM to 9PM and on Saturday and Sunday from 3:30PM to 9PM. Product valid from date of purchase through to April 30, 2025. Blackout from December 27 to December 30, 2024 from 9AM to 9PM. No day access (9 AM - 3:30 PM) on February 17, 2025.
When is night skiing scheduled to start?
Night skiing is scheduled to start December 12, 2024, and end March 15, 2025. Weather and conditions permitting.
What are the 5x7® blackout dates and why?
Blackout dates for the 5x7® Pass includes: No access (9AM - 9PM) on Friday, December 27 and Monday, December 30; No Saturday or Sunday night access (3:30 - 9PM) on Saturday, December 28 and Sunday, December 29; and, no day access (9AM - 3:30PM) on Monday, February 17, 2025. Weather and conditions permitting.
Which pass should I purchase if I want full access December 27 to December 30 or on weekend days?
Alternatively, if you purchase a 5x7® Pass and want to ski outside of 5x7® access dates or times, Night Lift Tickets or the 5x7®Pass holder Friends & Family Double Down can supplement your pass. Details and pricing for next winter’s lift tickets will be posted closer to the start of next season.
Need further help deciding which pass? Please visit our Compare Passes page.
Which pass should I purchase if I want access from December 27 to December 30 or on weekend days?
The Ikon Pass is your best option for unlimited access to the slopes all season and you still have most of the same four-season perks and discounts as the 5x7®️ pass.
Alternatively, if you purchase a 5x7® Pass and want to ski outside of 5x7® access dates or times, new Blackout Day and Blackout Night Lift Tickets will be available for purchase in November 2024. Alternatively, the 5x7®Pass holder Friends & Family Double Down can supplement your pass. Details and pricing for next winter’s lift tickets will be posted closer to the start of next season.
Need further help deciding which pass? Please visit our Compare Passes page.
What access does Tyke Pass include?
What is the refund policy?
24/25 5x7® Passes are non-refundable and non-transferable. All 24/25 5x7® Pass products are eligible for Confidence to Buy which gives pass holders options to ski and ride with confidence throughout the ski season. In addition, season pass insurance is available and may cover full or partial refunds subject to the terms and conditions of the insurance policy. Season pass insurance can be added to a purchase up to October 31. As of November 1, it needs to be purchased at the time of the initial pass purchase
What is Confidence to Buy?
Confidence to Buy is included in all 24/25 5x7® Passes purchases. The Confidence to Buy program offers a number of options for pass holders throughout the 24/25 season including the ability to defer your pass to the 25/26 ski season. Full details Confidence to Buy can be found on our website.
What benefits does the 24/25 5x7® Pass include?
The 24/25 5x7® Pass comes with many additional benefits including shopping, dining, and midweek lodging discounts. Full details on Season Pass benefits can be found here.
Are you printing Passes on-Resort?
If you're an existing 23/24 5x7® Pass holder, you will not be mailed or printed a new pass. Your 5x7® Pass is reloadable, which means that if you are planning to renew your pass for the next season, you will keep the same pass. Brand new pass holders who require their 24/25 5x7®️ Pass printed on resort to take advantage of spring skiing or snowboarding, can visit Guest Services to have your pass printed. On-resort printing is subject to availability.
When can I expect to receive my 24/25 5x7® Pass in the mail?
If you're an existing 23/24 5x7® Pass holder, you will not be mailed a new pass. Your 5x7® Pass is reloadable, which means that if you are planning to renew your pass for the next season, you will keep the same pass. Brand new pass holders who have purchased online will receive their pass in the mail once completing both of the following requirements in their profile:
See the Redeem my Pass page for more details
Will multiple passes be mailed at the same time?
If you're an existing 23/24 5x7® Pass holder, you will not be mailed a new pass. Your 5x7® Pass is reloadable, which means that if you are planning to renew your pass for the next season, you will keep the same pass. Households with multiple new passes will be mailed at the same time, once all photos are uploaded and waivers are signed.