Frequently Asked Questions
2023/24 5x7® Pass
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Purchasing
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How do I buy my 5x7® Pass on the IKON Pass website?
Check out this step-by-step guide to help you through the process of purchasing your 2023/24 5x7® Pass on the IKON Pass site.
Why can’t I log into the Ikon Website?
You must create an account on the Ikon website to purchase your 5x7® Pass. Please note this account is different from your Blue Mountain account and requires you to register as a new user. For all other Ikon account specific questions please visit the Ikon FAQ and find "Managing My Account".
What payment methods are accepted for online payment?
Payments online can be made by using Visa, Mastercard, and most Debt-Visa andDebit-Mastercard. We do not accept American Express at this time. In-person purchases are available for those who have no other payment options but cash or debit.
What if I am having trouble purchasing on my mobile device?
Try purchasing your pass(es) on a tablet or desktop computer. Preferred browsers include Chrome or Edge.
I forgot to add Spot Insurance to my Pass when I purchased. Can I purchase it still?
Spot Insurance can be added to a purchase up to October 31, 2023 As of November 1, 2023 insurance needs to be purchased at the time of the initial 5x7® Pass purchase.
I don't want to purchase my two 5x7® Friends & Family Double Down just yet. Can I still purchase them later in the season?
Yes! You will still be able to purchase these throughout the season. Each 5x7® Pass holder is eligible to purchase a maximum of two 5x7® Friends & Family Double Downs at any time in their account on the Ikon.com website.
I'm under the age of 18, can I purchase a 5x7®?
Anyone under the age of 18 years of age cannot purchase a 5x7® as the release of liability waiver needs to be signed by a legal parent or guardian.
I can't see the products on the Ikon website, and it says PASS NOT AVAILABLE.
Please make sure that your currency is set to CAD.
How do I purchase a 5x7® Pass as a gift?
Please visit our Step-by-Step Purchasing Guide and scroll down to Gifting a 5x7® Pass.
About 5x7® Pass
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When is the 2023/24 5x7® Pass valid?
2023/24 5x7® Passes are valid for lift access Monday to Friday from 9 AM to 9 PM and on Saturday and Sunday from 3:30 PM to 9 PM. Product valid from May 1, 2023 through to April 30, 2024. Blackout dates from December 27 to December 30, 2023 both day and night. No day access on February 19, 2024. Weather and conditions permitting.
When is night skiing scheduled to start?
Night skiing is scheduled to start December 14, 2023, and end March 17, 2024. Weather and conditions permitting.
What are the 5x7® blackout dates and why?
Blackout dates for the 5x7® Pass include December 27 to December 30, 2023 (day and night). No day access on February 19, 2024.Weather and conditions permitting.
We know that we host our highest volume of skiers on these dates. These blackouts help us manage skier traffic and the overall guest experience for all visitors while still providing great value to our 5x7®️ Pass holders.
We know that we host our highest volume of skiers on these dates. These blackouts help us manage skier traffic and the overall guest experience for all visitors while still providing great value to our 5x7®️ Pass holders.
Which pass should I purchase if I want full access December 27 to December 30 or on weekend days?
The Ikon Pass is your best option for unlimited access to the slopes all season and you still have the same four-season perks and discounts as the 5x7®️ pass.
Alternatively, if you purchase a 5x7® Pass and want to ski outside of 5x7® access dates or times, Night Lift Tickets or the 5x7®Pass holder Friends & Family Double Down can supplement your pass. Details and pricing for next winter’s lift tickets will be posted closer to the start of next season.
Need further help deciding which pass? Please visit our Compare Passes page.
Alternatively, if you purchase a 5x7® Pass and want to ski outside of 5x7® access dates or times, Night Lift Tickets or the 5x7®Pass holder Friends & Family Double Down can supplement your pass. Details and pricing for next winter’s lift tickets will be posted closer to the start of next season.
Need further help deciding which pass? Please visit our Compare Passes page.
What access does Tyke Pass include?
Tyke Passes follow all 5x7® access restrictions and blackout dates. For guests looking to purchase an all-access Tyke Pass, Ikon and Ikon Base Pass provide unlimited to access to Blue Mountain and can be purchased through ikonpass.com.
What is the refund policy?
2023/24 5x7® Passes are non-refundable and non-transferable. All 2023/24 5x7® Pass products are eligible for Confidence to Buy which gives pass holders options to ski and ride with confidence throughout the ski season. In addition, season pass insurance is available and may cover full or partial refunds subject to the terms and conditions of the insurance policy. Season pass insurance can be added to a purchase up to October 31. As of November 1, it needs to be purchased at the time of the initial pass purchase.
What is Confidence to Buy?
Confidence to Buy is included in all 2023/24 5x7® Passes purchases. The Confidence to Buy program offers a number of options for pass holders throughout the 2023/24 season including the ability to defer your pass to the 24/25 ski season. Full details Confidence to Buy can be found on our website.
What benefits does the 2023 5x7® Pass include?
The 2023/24 5x7® Pass comes with many additional benefits including unlimited access to the Open-Air Gondola and Hiking trail network this summer in addition to retail, food and beverage, and midweek lodging discounts. Full details on Season Pass benefits, they can be found on the website.
Are you printing Passes on-Resort?
Pass holders who require their 2023/24 5x7® Pass printed on resort to take advantage of summer benefits can visit Guest Services as of June 1. On-resort printing is subject to availability.
Passes that do not meet mailing requirements will be eligible for pick up on-Resort at the beginning of the 2023/24 winter season.
I want to renew my Pass, but I was gifted my 2022/23 5x7® Pass. How do I renew with the discounted rate?
Renewal codes were sent to the email address provided during purchase. Please reach out to the individual who gifted your pass for your unique renewal code.
When can I expect to receive my 5x7® Pass in the mail?
Pass holders who have purchased online will receive their pass in the mail once completing both of the following requirements in their profile:
Complete release of liability waiver
Upload pass photo
| Purchase Date | Mailing Timeframe |
|---|---|
| March 7 - April 20 | Pass will be mailed prior to the start of summer 2023 |
| April 21 - October 31 | Pass will be mailed prior to the start of the 2023/24 winter season |
| November 1 - December 15 | Pass will be mailed post-purchase. There is no guarantee that passes will be in hand by the start of the 2023/24 winter season. |
Will multiple passes be mailed at the same time?
Households with multiple passes will be mailed at the same time, once all photos are uploaded and waivers are signed.
Can I use the 2023/24 5x7® Pass to ski or ride this spring?
No. The 2023/24 5x7® Pass is not valid for lift access at the end of the 2022/23 winter season (March 2023 and onwards). The 2023/24 5x7® Pass is valid for lift access at the start of the 2023/24 season, which will be determined at the sole discretion of Blue Mountain Resort.
What if I have Ikon account specific questions?
Please visit the Ikon FAQ and find "Managing My Account".
How can I speak to someone to answer additional questions?
Email us at mail@bluemountain.ca or call 1-833-583-2583.