At Blue Mountain Resort, we strive to give every guest an unforgettable experience during every visit. It’s our mission to promote an inclusive environment where all guests can enjoy their experience to the fullest.
In accordance with the Accessibility for Ontarians with Disabilities, Ontario Regulation 429/07, Accessibility Standards for Customer Service, Blue Mountain Resort (BMR) is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. BMR is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and the same way as other guests.
View Blue Mountain Multi-Year Accessibility Plan
Blue Mountain Resort is proud to be a regional finalist for the Ontario Tourism Association Accessibility Award. This award recognizes an organization within the tourism and hospitality industry that demonstrates exceptional consideration for accommodating the needs of all consumers and employees, in addition to operating an outstanding accessible business that complies with Ontario Accessibility standards and is recognized by employees and customers as a leader in providing an inclusive experience for all tourists.
The following information is meant to assist individuals with disabilities to access the year round facilities at Blue Mountain Resort.
Feedback
We appreciate any and all feedback on accessibility issues and policies at our Resort. For more information, please feel free to contact us so that we may assist you in greater detail.
Telephone (local): 705.445.0231
Telephone (toll free): 1.877.445.0231
E-mail: accessibility@bluemountain.ca
Mail:
Blue Mountain Resort
108 Jozo Weider Blvd,
Blue Mountains, Ontario, Canada L9Y 3Z2
Documentation
We are more than happy to provide you with documentation relating to our customer service standards and resort accessibility policies. All documents, or the information contained in the document, will be provided in a format that takes into account the person’s disability. Alternative formats are free of charge. Documents can be requested by phone, e-mail, or by visiting any Guest Services or Front Desk location on Resort. You can also contact us to request copies of our Multi-Year Accessibility Plan and AODA policies; alternate formats will be made available if needed.
Blue Mountain Adaptive Skiing Lessons
We’re proud to offer Private Adaptive Skiing Lessons for skiers with disabilities. These 60 or 90-minute private lessons are available for beginner, intermediate and advanced skiers. For more details, please call 877-445-0231.
Ontario Track 3 Ski Association and Canadian Association for Disabled Skiing
For more information on ski programs in Ontario and Canada for people with disabilities, please visit the Ontario Track 3 Ski Association and the Canadian Association for Disabled Skiing.
Hotel Accommodation
The Blue Mountain Inn has available rooms that feature larger bathrooms, bathtub support bars and adjustable shower heads. Village Suites (including The Grand Georgian, Seasons at Blue, Weider Lodge and Mosaic) all contain units that have been partially adapted for accessibility. These units are equipped with grab bars for the toilet and in the bath tub, and a bathroom that is large enough to accommodate the required turning radius for a wheelchair. The bathroom sink is also open below to allow wheelchair access to it. It should be noted, however, being partially adapted the unit itself is not very spacious and guests may find that it may be small for operating a wheelchair. For additional information, please contact Information and Reservations.
The Westin Trillium House has 3 accessible suites including support bars in the bathrooms (toilet and shower) and offer a more spacious layout for wheelchair manoeuvrability. These suites also offer strobe lights in the living room area for phone ring detection.
Mountain Accessibility
(Please read the following as to what lifts/facilities can accommodate Wheelchair use)
Winter Operations:
All lifts at Blue Mountain Resort are capable of accommodating sit skis and outriggers. For use of any other assistive devices on-hill please contact Guest Services. You also have access to wheelchair accessible washrooms in the South Base Lodge, the Grand Central Lodge and the Inn Café. In addition to these facilities, there are three public wheelchair accessible washrooms located in the Village beside the Sunset Grill, Crock-A-Doodle and behind C&A Steakhouse.
Spring/Summer Operations:
The Blue Mountain Open-Air Gondola is able to accommodate non-motorized wheelchairs during the summer operating season, however there are no wheelchair accessible washrooms available at the top of the mountain.
Accessibility for Summer Attractions
At Blue Mountain, our mission is creating the best memories, again and again. Find an activity that best suits your ability and come out to make your best experience at Blue!
A description of each activity is provided in the reference table below. When booking your activity, please inform us of any special requirements you may have so we can make necessary arrangements for you prior to your arrival, to ensure you have the best experience at Blue Mountain.
BLUE MOUNTAIN'S ACTIVITY GUIDE FOR PEOPLE WITH DISABILITIES
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In accordance with the Accessibility for Ontarians with Disabilities, Ontario Regulation 429/07, Accessibility Standards for Customer Service, Blue Mountain Resort (BMR) is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. BMR is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and the same way as other guests.
View Blue Mountain Multi-Year Accessibility Plan
Blue Mountain Resort is proud to be a regional finalist for the Ontario Tourism Association Accessibility Award. This award recognizes an organization within the tourism and hospitality industry that demonstrates exceptional consideration for accommodating the needs of all consumers and employees, in addition to operating an outstanding accessible business that complies with Ontario Accessibility standards and is recognized by employees and customers as a leader in providing an inclusive experience for all tourists.
The following information is meant to assist individuals with disabilities to access the year round facilities at Blue Mountain Resort.
Feedback
We appreciate any and all feedback on accessibility issues and policies at our Resort. For more information, please feel free to contact us so that we may assist you in greater detail.
Telephone (local): 705.445.0231
Telephone (toll free): 1.877.445.0231
E-mail: accessibility@bluemountain.ca
Mail:
Blue Mountain Resort
108 Jozo Weider Blvd,
Blue Mountains, Ontario, Canada L9Y 3Z2
Documentation
We are more than happy to provide you with documentation relating to our customer service standards and resort accessibility policies. All documents, or the information contained in the document, will be provided in a format that takes into account the person’s disability. Alternative formats are free of charge. Documents can be requested by phone, e-mail, or by visiting any Guest Services or Front Desk location on Resort. You can also contact us to request copies of our Multi-Year Accessibility Plan and AODA policies; alternate formats will be made available if needed.
Blue Mountain Adaptive Skiing Lessons
We’re proud to offer Private Adaptive Skiing Lessons for skiers with disabilities. These 60 or 90-minute private lessons are available for beginner, intermediate and advanced skiers. For more details, please call 877-445-0231.
Ontario Track 3 Ski Association and Canadian Association for Disabled Skiing
For more information on ski programs in Ontario and Canada for people with disabilities, please visit the Ontario Track 3 Ski Association and the Canadian Association for Disabled Skiing.
Hotel Accommodation
The Blue Mountain Inn has available rooms that feature larger bathrooms, bathtub support bars and adjustable shower heads. Village Suites (including The Grand Georgian, Seasons at Blue, Weider Lodge and Mosaic) all contain units that have been partially adapted for accessibility. These units are equipped with grab bars for the toilet and in the bath tub, and a bathroom that is large enough to accommodate the required turning radius for a wheelchair. The bathroom sink is also open below to allow wheelchair access to it. It should be noted, however, being partially adapted the unit itself is not very spacious and guests may find that it may be small for operating a wheelchair. For additional information, please contact Information and Reservations.
The Westin Trillium House has 3 accessible suites including support bars in the bathrooms (toilet and shower) and offer a more spacious layout for wheelchair manoeuvrability. These suites also offer strobe lights in the living room area for phone ring detection.
Mountain Accessibility
(Please read the following as to what lifts/facilities can accommodate Wheelchair use)
Winter Operations:
All lifts at Blue Mountain Resort are capable of accommodating sit skis and outriggers. For use of any other assistive devices on-hill please contact Guest Services. You also have access to wheelchair accessible washrooms in the South Base Lodge, the Grand Central Lodge and the Inn Café. In addition to these facilities, there are three public wheelchair accessible washrooms located in the Village beside the Sunset Grill, Crock-A-Doodle and behind C&A Steakhouse.
Spring/Summer Operations:
The Blue Mountain Open-Air Gondola is able to accommodate non-motorized wheelchairs during the summer operating season, however there are no wheelchair accessible washrooms available at the top of the mountain.
Accessibility for Summer Attractions
At Blue Mountain, our mission is creating the best memories, again and again. Find an activity that best suits your ability and come out to make your best experience at Blue!
A description of each activity is provided in the reference table below. When booking your activity, please inform us of any special requirements you may have so we can make necessary arrangements for you prior to your arrival, to ensure you have the best experience at Blue Mountain.
BLUE MOUNTAIN'S ACTIVITY GUIDE FOR PEOPLE WITH DISABILITIES
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Mountain Top Segway Not your typical 2-wheeled attraction, this guided tour takes you on an off-road trek along the top of the Niagara Escarpment.
Timber Challenge High Ropes Self-guided course high in the tree tops. At its peak elevation, the Timber Challenge sits 50 feet above the forest floor. If a guest requires the assistance of another to walk, climb stairs, or understand the curriculum being given, they will need to have a support person accompany them, however guests must be able to manoeuvre themselves (without assistance) through the elements. The terrain is varied and there are many stairs to climb, so we are unable to accommodate guests in wheeled mobility devices. This attraction features more than 75 aerial elements including unstable elements, suspension bridges, ladders, cargo nets, tight ropes, climbing features, zip lines and tight ropes.
On this attraction, guests will be required to:
Woodlot Low Ropes The Woodlot is self-guided and guests remain attached to cables at all times on a continuous belay. This attraction has 25 different elements of varying stability, including suspended logs, beams, ropes, cables, cargo nets and much more. On this attraction, guests will be required to:
Ridge Runner Mountain Coaster Ridge Runner is Ontario’s first mountain coaster. The driver takes control of their own speed, travelling down the track with access to a manual brake, acquiring speeds of up to 42 km/h through varied terrain for over a kilometre downhill. On this attraction, guests will be required to:
Wind Rider Triple Zips Self-guided, descending down the mountain on two sections of zipline from Timber Challenge to Woodlot, with a transfer point over the Undergraduate Carpet Lift. If a guest requires the assistance of another to walk, climb stairs, or understand the curriculum being given, then they will need to have a support person or people with them to accomplish that, however guests must be able to manoeuvre themselves (without assistance) through the platform landing stations. There are stairs to climb and descend, so we are unable to accommodate guests in a wheelchair. This attraction features 400 ft long ziplines, reaching heights of 50 ft above the ground at an 11% pitch with maximum speeds of 50km/h. On this attraction, guests will be required to:
Cascade Putting Course The Cascade Putting Course is an 18 hole, par 67 putting course, featuring fairways, bunkers, and water features. Due to the varied terrain of the course, we are unable to accommodate guests using a wheeled mobility device. If a guest requires assistance to walk or climb stairs they will be required to have a support person accompany them. On this attraction, guests will be required to:
Climbing Wall Blue Mountain’s outdoor climbing wall, standing at 32 ft tall, offers sports lovers the opportunity to test their strength and agility. Due to the nature of this sport, there are restrictions with accommodating guests with mobility limitations. On this attraction, guests will be required to:
Open Air Gondola On the Open Air Gondola, guests must be able to safely embark and disembark the Gondola independently. Guests with limited mobility may require the assistance of a support person.
Mountain Biking Downhill and Cross Country Currently, we are only able to accommodate standard, two-wheeled bikes on our open air gondola.
Hiking Hiking on Blue Mountain’s designated trails are self-guided. There are limited hiking options for guests with limited mobility. Gondola ride down the mountain is free.
Fees for Support Persons There is a 50% discount for Support Persons to accompany guests who may require additional assistance on attractions.
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- Cruise along off-road terrain on this guided excursion.
- Ground school training at the top of the mountain will familiarize you with the equipment.
- Ascend the mountain in our open-air gondola en route to the off-road trek.
- Stand and balance independently while moving on uneven terrain, without assistance, on the Segway.
- Use hand(s) and move your arm(s) in order to drive the Segway.
- Have sufficient vision to safely manoeuvre along the Segway pathways.
- Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Mountain Top Segway attraction.
Timber Challenge High Ropes Self-guided course high in the tree tops. At its peak elevation, the Timber Challenge sits 50 feet above the forest floor. If a guest requires the assistance of another to walk, climb stairs, or understand the curriculum being given, they will need to have a support person accompany them, however guests must be able to manoeuvre themselves (without assistance) through the elements. The terrain is varied and there are many stairs to climb, so we are unable to accommodate guests in wheeled mobility devices. This attraction features more than 75 aerial elements including unstable elements, suspension bridges, ladders, cargo nets, tight ropes, climbing features, zip lines and tight ropes.
On this attraction, guests will be required to:
- Stand and balance yourself independently, without assistance.
- Have sufficient body strength and physical dexterity to manoeuvre through the ropes courses, obstacles, stairs, and ziplines.
- Have sufficient vision to safely and independently manoeuvre through the ropes courses.
- Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Timber Challenge High Ropes attraction
Woodlot Low Ropes The Woodlot is self-guided and guests remain attached to cables at all times on a continuous belay. This attraction has 25 different elements of varying stability, including suspended logs, beams, ropes, cables, cargo nets and much more. On this attraction, guests will be required to:
- Stand and balance independently, without assistance.
- Have sufficient body strength and physical dexterity to manoeuvre through the ropes courses, obstacles, and stairs.
- Have sufficient vision to safely and independently manoeuvre through the ropes courses.
- Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Woodlot Low Ropes attraction.
Ridge Runner Mountain Coaster Ridge Runner is Ontario’s first mountain coaster. The driver takes control of their own speed, travelling down the track with access to a manual brake, acquiring speeds of up to 42 km/h through varied terrain for over a kilometre downhill. On this attraction, guests will be required to:
- Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload the coaster.
- Have sufficient vision to navigate/drive the coaster.
- In the event of an emergency, be able to safely evacuate the coaster by:
- Walking downhill from any given location on the uphill track along a 10” wide wooden plank (if unable to do so independently, the guest will require assistance from a support person). In the event further assistance is required, the use of a stokes basket for extractions will be required.
- Navigate down a small section of stairs once on the unload area (if unable to do so independently, the guest will require assistance from a support person).
- Restrictions (height and weight) may apply for guests for who require a support person to accompany them on the Ridge Runner Mountain Coaster. Please review the Ridge Runner Rider Restrictions or call Guest Services for more details.
Wind Rider Triple Zips Self-guided, descending down the mountain on two sections of zipline from Timber Challenge to Woodlot, with a transfer point over the Undergraduate Carpet Lift. If a guest requires the assistance of another to walk, climb stairs, or understand the curriculum being given, then they will need to have a support person or people with them to accomplish that, however guests must be able to manoeuvre themselves (without assistance) through the platform landing stations. There are stairs to climb and descend, so we are unable to accommodate guests in a wheelchair. This attraction features 400 ft long ziplines, reaching heights of 50 ft above the ground at an 11% pitch with maximum speeds of 50km/h. On this attraction, guests will be required to:
- Stand and balance independently, without assistance.
- Have sufficient physical dexterity of your hands, legs, arms, and head to navigate down the section of stairs to disembark the ziplines.
- If vision impaired, we recommend assistance by the guest’s support person.
- Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Wind Rider Triple Zips attraction.
Cascade Putting Course The Cascade Putting Course is an 18 hole, par 67 putting course, featuring fairways, bunkers, and water features. Due to the varied terrain of the course, we are unable to accommodate guests using a wheeled mobility device. If a guest requires assistance to walk or climb stairs they will be required to have a support person accompany them. On this attraction, guests will be required to:
- Navigate up and down small sections of stairs (if unable to do so independently, the guest will require assistance from a support person)
Climbing Wall Blue Mountain’s outdoor climbing wall, standing at 32 ft tall, offers sports lovers the opportunity to test their strength and agility. Due to the nature of this sport, there are restrictions with accommodating guests with mobility limitations. On this attraction, guests will be required to:
- Have sufficient body strength and physical dexterity to climb independently up the wall.
- Guests with varying disabilities who may need additional assistance are required to have a support person accompany them.
Open Air Gondola On the Open Air Gondola, guests must be able to safely embark and disembark the Gondola independently. Guests with limited mobility may require the assistance of a support person.
- Wheelchairs or motorized wheeled mobility devices are permitted on the open air Gondola, however there are restrictions dependent on size. The Gondola can accommodate units that are a maximum 31 inches wide and 44 inches long. Please contact us directly prior to your arrival for confirmation.
Mountain Biking Downhill and Cross Country Currently, we are only able to accommodate standard, two-wheeled bikes on our open air gondola.
Hiking Hiking on Blue Mountain’s designated trails are self-guided. There are limited hiking options for guests with limited mobility. Gondola ride down the mountain is free.
Fees for Support Persons There is a 50% discount for Support Persons to accompany guests who may require additional assistance on attractions.
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Parking
Designated disabled parking spaces are located at several locations around Blue Mountain Resort. Please note that you must display a blue disabled permit in your vehicle.
- 2 parking spots at the Blue Mountain Inn
- 2 parking spots outside the Village Market
- 1 parking spot in the Grand Georgian underground lot
- 1 parking spot in the Mosaic underground lot
- 1 parking spot in the Seasons underground lot
- 1 parking spot at the Village Conference Centre
- 1 parking spot in the Weider Lodge underground lot
- 2 parking spots at Plunge! Aquatic Centre
- 4 parking spots in the Westin Trillium House underground lot
- 2 parking spots outside the South Base Lodge
Transit/Taxi
Blue Mountain Resort does provide complimentary shuttle service around the Resort, but unfortunately these vehicles are not fully wheelchair accessible. However these vehicles do have enough room to store a folding wheelchair if the guest has sufficient dexterity to enter and exit the vehicle under their own strength. Sinton Transportation (705.446.1196) in Collingwood does have one wheelchair accessible van with a roll-in ramp. Please be sure to specifically request this vehicle when you call.
Collingwood’s Ace Taxi (705.445.3300) also provides vans with space to store a folding wheelchair, but the guest must have sufficient dexterity to enter and exit the vehicle under their own power.
Tickets
Blue Mountain does not offer ticket discounts for people with disabilities. However, an accompanying ski "buddy" or support worker is eligible to receive 50% off a ticket. Tickets must be purchased in person from any ticket window or Guest Services location.
Special Lift Line Priority
All guests participating in lessons at Blue Mountain receive standard lift line priority, including participants in our private Adaptive Skiing lessons. If you have a disability that affects your ability to stand in the lift line, please visit Guest Services and speak to a representative for more information.
Assistive Devices
A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefiting from any of our activities or services. Exceptions may occur in situations where we determine the device may pose a risk to the health and safety of a person with a disability, or to the health and safety of others on the Resort. If you have an assistive device that is excluded, please inquire with Guest Services to see if an alternative arrangement can be made.
Guest Services Wheelchairs
There are wheelchairs available for use by guests with disabilities at the Grand Georgian Hotel and at the Blue Mountain Inn. Please speak with the Front Office Supervisor at either of these locations for more information.
The Blue Mountain Village Association
The Blue Mountain Village Association is responsible for the management and maintenance of the common areas and facilities in the Village. Each business in the Village is responsible for their own accessibility policy. Please contact a manager or supervisor of the establishment in question.
View Blue Mountain Village Association accessibility policy
Restaurant/Washroom Access
There are wheelchair accessible washrooms at (or near) the following locations.
North (4)
- No wheelchair accessible washrooms available
- Blue Mountain Inn – main lounge
- Inn Conference Centre – located on the main floor in the hallway going to the Blue Mountain Inn
- Jozo’s (please refer to Inn Conference Centre)
- The Pottery Restaurant (please refer to Inn Conference Centre)
- Inn Café (please refer to Inn Conference Centre)
- Weider Lodge – located in the recreation facility
- Seasons at Blue – located in the recreation facility and at the corner beside Crock A Doodle
- Mosaic – located in the hall beside Sunset Grill
- Grand Georgian – located in the recreation facility
- Grand Central Lodge – across the hall from Information desk
- Westin Trillium House – located in the hall on the ground floor
- Lower Level at the rear of C&A Steak Company
- South Base Lodge – located on each floor
- Village Rental Building
Restaurant Tips
The Pottery Restaurant and Jozo’s located at the Blue Mountain Inn are both wheelchair accessible. Access for both establishments is available from within the Blue Mountain Inn's main entrance year-round, and also from the patio during the summer months. Washrooms within these restaurants are not equipped to handle wheelchairs, but accessible washrooms can be found nearby in the lobby of the Blue Mountain Inn and in the Inn Conference Centre. Please feel free to ask any restaurant Supervisor for assistance in their restaurants.
Change Areas
Blue Mountain Resort does offer accessible public washrooms to allow guests to change in privacy. These facilities are located at the Blue Mountain Inn, Grand Central Lodge and South Base Lodge.
Plunge! Aquatic Centre
Plunge! Aquatic Centre offers a fully accessible change room, bathroom and shower (with hand held shower head) including wheel chair access to the pool deck. Please note there is no ramp into the pool.
Equipment Rentals
Ski outriggers for skiers with disabilities are available for rent through our Rental Centre.
Service Animals
We’re happy to welcome service animals here at Blue Mountain Resort. All service animals are allowed to be on the parts of our premises that are open to the public, as long as the animal is not otherwise excluded by law. Service animals are allowed to access the Open Air Gondola during the summer operating season, however, in the event of an emergency, they will be the last evacuated from the lift. During the winter season, larger service animals (i.e. guide dogs) are not permitted on the chairlifts. If you have any questions about On-Resort or Off-Resort activities, please visit Activity Central as they will be happy to let know which activities are able to accommodate service animals. If you require a service animal that is restricted from an area or activity, please inquire with Guest Services to see if an alternative arrangement can be made.
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About PDF Accessibility
Most PDF files are accessible both to people with low vision (using the zoom feature). They are produced using Adobe Acrobat 6 or later. rich-text