Accessibility
At Blue Mountain Resort, we strive to give every guest an unforgettable experience during every visit. We are committed to promoting an inclusive environment by preventing and removing barriers for persons with disabilities and allowing all guests the equal opportunity to access our goods and services in the same place and in the same way. For more information on how we achieve this, please view our Multi-Year Accessibility Plan.
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View Blue Mountain Multi-Year Accessibility Plan rich-text, responsive-table
View Blue Mountain 2020 Accessibility Compliance Report
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FEEDBACK
We value our guests' feedback as it provides great insight into our operation. To share your feedback or to request more information regarding accessibility, please contact us so we can assist you in greater detail.
Telephone (local): 705-445-0231
Telephone (toll-free): 1-833-538-2583
E-mail: accessibility@bluemountain.ca
Mail:
Blue Mountain Resort
190 Gord Canning Drive
Blue Mountains, Ontario, Canada L9Y 1C2
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We value our guests' feedback as it provides great insight into our operation. To share your feedback or to request more information regarding accessibility, please contact us so we can assist you in greater detail.
Telephone (local): 705-445-0231
Telephone (toll-free): 1-833-538-2583
E-mail: accessibility@bluemountain.ca
Mail:
Blue Mountain Resort
190 Gord Canning Drive
Blue Mountains, Ontario, Canada L9Y 1C2
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Documentation
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We are pleased to provide you with alternative formats of our documentation relating to our accessible information, policies, or a copy of our Multi-Year Accessibility Plan, free of charge. Upon request, alternative formats will be provided in a format that considers a person's disability. Documents can be requested by phone, email, or by visiting any Guest Services or Front Desk location on the resort.
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Parking
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The resort has several designated accessible parking spaces located in various places around the resort. To utilize one of these designated parking spaces, you must visibly display a valid government-issued Accessible Parking Permit in your vehicle. Below is a complete list of accessible parking spaces at Blue Mountain Resort.
Westin
Westin
- Please check in with the valet attendant for accessible parking.
Inn (Parking Area 3)
- 6 parking spaces at the Blue Mountain Inn (2 in front of the hotel entrance and 4 in the gravel lot closest to the base of the mountain).
Village (Parking Area 2)
- 5 parking spaces at the Village Conference Centre (4 in front of the main entrance and 1 at the tennis entrance).
- 2 parking spaces outside the Village Market, which are long-term parking spots even though they are within the 30-minute short-term parking section.
- 2 parking spaces in the Village main parking lot, located at the main entrance and adjacent to the drop-off.
- 1 parking space at the Grand Georgian underground parking lot for lodging guests.
- 1 parking space at the Mosaic (underground for lodging guests).
- 2 parking spaces at Seasons at Blue (1 underground for lodging guests and 1 above ground in the gravel parking lot).
- 1 parking space at Weider Lodge (underground for lodging guests).
- 5 parking spaces at The Westin Trillium House (4 underground for lodging guests and 1 above ground).
- 2 parking spaces in the gravel lot east of the Westin Trillium House.
- 2 parking spaces at Plunge! Aquatic Centre (1 outside the establishment's entrance and 1 in the paid parking lot).
South & Orchard (Parking Area 1)
- 2 parking spaces outside the South Base Lodge.
- 2 parking spaces in the South parking lot.
- 2 parking spaces in the Orchard parking lot.
MountainTop
- 2 parking spaces in the mountaintop Silver Bullet parking lot.
- 4 parking spaces at the mountaintop South Parking lots.
Blue Mountain Beach (Off-Resort, On Highway 26 West)
- 2 parking spaces.
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Resort Shuttles
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If you require assistance, we may be able to provide you with a shuttle on our accessible shuttle bus. Please contact the Front Desk or At Your Service if you need to book a reservation for this service.
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Assistive Devices
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A person with a disability may provide their own assistive device for the purpose of obtaining, using, and benefiting from any of our activities or services. Exceptions may occur in situations where Blue Mountain Resort determines that the assistive device may pose a risk to the health and safety of the person using the device or to others at the resort. If you have an assistive device that is excluded, please inquire with Guest Services to determine if an alternative arrangement can be made.
If availability permits, we have a limited number of wheelchairs available for use by our guests with disabilities. These are located at the Grand Georgian, Blue Mountain Inn, and Westin Trillium House Blue Mountain. Please speak with the Front Office Supervisor at either of these locations for more information.
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If availability permits, we have a limited number of wheelchairs available for use by our guests with disabilities. These are located at the Grand Georgian, Blue Mountain Inn, and Westin Trillium House Blue Mountain. Please speak with the Front Office Supervisor at either of these locations for more information.
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Service Animals
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Blue Mountain Resort welcomes people with disabilities who are accompanied by a service animal (documentation required) on the parts of our premises that are open to the public, if the animal is not otherwise excluded by law.
During our summer operation, service animals are permitted access to the Open-Air Gondola; however, in the event of an emergency, the service animal will be the last to be evacuated from the lift, as per our standard operating procedures.
During the winter operation, larger service animals (i.e., guide dogs) are not permitted on the chairlifts, as per our standard operating procedures.
If you require a service animal that is restricted from an area or activity on-resort, please inquire with Guest Services to determine if an alternative arrangement can be made. If you have questions about service animals for off-resort activities, please visit Activity Central. rich-text, responsive-table
During our summer operation, service animals are permitted access to the Open-Air Gondola; however, in the event of an emergency, the service animal will be the last to be evacuated from the lift, as per our standard operating procedures.
During the winter operation, larger service animals (i.e., guide dogs) are not permitted on the chairlifts, as per our standard operating procedures.
If you require a service animal that is restricted from an area or activity on-resort, please inquire with Guest Services to determine if an alternative arrangement can be made. If you have questions about service animals for off-resort activities, please visit Activity Central. rich-text, responsive-table
Support Persons
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We are pleased to offer a complimentary ticket to access Blue Mountain's ski lifts, lessons, and attractions for 1 Support Person when accompanying a person with a disability who may require additional assistance. Tickets can be requested in person from any ticket window or Guest Services location.
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Lodging Accommodations
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Blue Mountain Inn
The Blue Mountain Inn has available rooms that feature larger bathrooms, bathtub support bars, and adjustable shower heads.
Accessible Hotel Features
Accessible on-site parking
The property has elevators
Service animals are welcome
Van Accessible on-site parking
Guest Room (Queen) Accessibility
Accessible vanities
Adjustable handheld shower wand
Bathtub grab rails
Closed-caption TV
Deadbolts on guest room and suite doors
Electronic room key
Guest room and suite doors self-close
Lever handles on guest room doors
Safety latches on guest doors
Mobility accessible doors
Viewports in guest room and suite doors
Accessible Areas with Accessible routes from Public Entrance
The main entrance is accessible
Some meeting spaces are accessible
The on-site restaurant is accessible
Rooms and suites are accessed through the interior corridor
Village Suites
The Grand Georgian, Seasons at Blue, Weider Lodge, and Mosaic all contain units that have been partially adapted for accessibility. These units are equipped with grab bars for the toilet and bathtub, and a bathroom large enough to accommodate the required turning radius for a standard wheelchair. The bathroom sink is also open below to allow wheelchair access. It is important to note that these units have been partially adapted, meaning the unit itself is not overly spacious, and guests may find it small for operating a wheelchair. If you have specialized or oversized equipment, please contact us to ensure we can accommodate you.
Accessible Hotel Features
Accessible on-site parking
The property has elevators
Service animals are welcome
Accessible Areas with Accessible Routes from Public Entrance
The entrance to the Fitness Center is accessible
The main hotel entrance is accessible
Guest Room Accessibility
Deadbolts on guest room and suite doors
Electronic room key
Guest room and suite doors self-close
Lever handles on guest room doors
Lowered deadbolts on guest room doors
Lowered electrical outlets
Room windows open
Safety chains and/or latches on guest doors
The Westin Trillium House
The Westin Trillium House has 3 accessible suites that include support bars in the bathrooms for the shower and offer a more spacious layout for wheelchair maneuverability. These suites also offer strobe lights in the living room area for phone ring detection.
Accessible Hotel Features
Accessible on-site parking
The property has elevators
Service animals are welcome
Van accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Accessible entrance to the on-site pool
Entrance to the on-site business center is accessible
Entrance to the on-site fitness center is accessible
The main entrance is accessible
Meeting spaces are accessible
On-site restaurants are accessible
Rooms and suites are accessed through the interior corridor
Guest Room Accessibility
Accessible vanities
Adjustable height handheld shower wand
Bathtub grab rails
Closed caption TV
Deadbolts on guest room and suite doors
Electronic room key
Guest room and suite doors self-close
Hearing accessible rooms and/or kits
Lever handles on guest room doors
Lowered deadbolts on guest room doors
Lowered electrical outlets
Mobility accessible rooms
Room windows open
Safety chains and/or latches on guest doors
Secondary locks on room windows
Transfer showers in guest rooms
Viewports in guest room and suite doors
View Accessible Rooms & Suites
For additional information about our hotel accommodation accessibility, please contact the Contact Centre at 1-833-583-2583. rich-text, responsive-table
The Blue Mountain Inn has available rooms that feature larger bathrooms, bathtub support bars, and adjustable shower heads.
Accessible Hotel Features
Accessible on-site parking
The property has elevators
Service animals are welcome
Van Accessible on-site parking
Guest Room (Queen) Accessibility
Accessible vanities
Adjustable handheld shower wand
Bathtub grab rails
Closed-caption TV
Deadbolts on guest room and suite doors
Electronic room key
Guest room and suite doors self-close
Lever handles on guest room doors
Safety latches on guest doors
Mobility accessible doors
Viewports in guest room and suite doors
Accessible Areas with Accessible routes from Public Entrance
The main entrance is accessible
Some meeting spaces are accessible
The on-site restaurant is accessible
Rooms and suites are accessed through the interior corridor
Village Suites
The Grand Georgian, Seasons at Blue, Weider Lodge, and Mosaic all contain units that have been partially adapted for accessibility. These units are equipped with grab bars for the toilet and bathtub, and a bathroom large enough to accommodate the required turning radius for a standard wheelchair. The bathroom sink is also open below to allow wheelchair access. It is important to note that these units have been partially adapted, meaning the unit itself is not overly spacious, and guests may find it small for operating a wheelchair. If you have specialized or oversized equipment, please contact us to ensure we can accommodate you.
Accessible Hotel Features
Accessible on-site parking
The property has elevators
Service animals are welcome
Accessible Areas with Accessible Routes from Public Entrance
The entrance to the Fitness Center is accessible
The main hotel entrance is accessible
Guest Room Accessibility
Deadbolts on guest room and suite doors
Electronic room key
Guest room and suite doors self-close
Lever handles on guest room doors
Lowered deadbolts on guest room doors
Lowered electrical outlets
Room windows open
Safety chains and/or latches on guest doors
The Westin Trillium House
The Westin Trillium House has 3 accessible suites that include support bars in the bathrooms for the shower and offer a more spacious layout for wheelchair maneuverability. These suites also offer strobe lights in the living room area for phone ring detection.
Accessible Hotel Features
Accessible on-site parking
The property has elevators
Service animals are welcome
Van accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Accessible entrance to the on-site pool
Entrance to the on-site business center is accessible
Entrance to the on-site fitness center is accessible
The main entrance is accessible
Meeting spaces are accessible
On-site restaurants are accessible
Rooms and suites are accessed through the interior corridor
Guest Room Accessibility
Accessible vanities
Adjustable height handheld shower wand
Bathtub grab rails
Closed caption TV
Deadbolts on guest room and suite doors
Electronic room key
Guest room and suite doors self-close
Hearing accessible rooms and/or kits
Lever handles on guest room doors
Lowered deadbolts on guest room doors
Lowered electrical outlets
Mobility accessible rooms
Room windows open
Safety chains and/or latches on guest doors
Secondary locks on room windows
Transfer showers in guest rooms
Viewports in guest room and suite doors
View Accessible Rooms & Suites
For additional information about our hotel accommodation accessibility, please contact the Contact Centre at 1-833-583-2583. rich-text, responsive-table
Washroom Access
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There are wheelchair-accessible washrooms at or near the following locations. Accessible washrooms can also be made available for guests who wish to change in privacy.
Inn (Parking Area 3)
Village (Parking Area 2)
South (Parking Area 1)
The following locations do not have wheelchair accessible washrooms:
Inn (Parking Area 3)
- Blue Mountain Inn – main lounge near the front desk for the public
- Inn Conference Centre – located on the main floor hallway between the Inn Café and the Kandahar Room for the public
- Guests of Jozo’s Bar, The Pottery Restaurant, and the Inn Café should refer to the Inn Conference Centre location
Village (Parking Area 2)
- Grand Central Lodge – located on the upper level near the Ridge Runner ticket window, for the public. There is an accessible lift located on the lower level adjacent to the Lost & Found, for those who enter the building across from the Bike Shop.
- Seasons at Blue – located in the recreation facility for lodging guests and the corner beside Crock-A-Doodle for the public.
- Weider Lodge – located in the recreation facility for lodging guests.
- Mosaic – located in the hall beside Sunset Grill, through a manually operated door, for the public.
- Grand Georgian – located in the recreation facility for lodging guests.
- The Westin Trillium House – located in the hall on the ground floor for lodging guests and patrons of Oliver & Bonacini.
- Plunge! Aquatic Centre – located within the facility for guests of Plunge!
South (Parking Area 1)
- South Base Lodge – located on each floor.
The following locations do not have wheelchair accessible washrooms:
- Activity Central Building
- Orchard Parking Area 1A washroom trailer
- North Parking Area 4 washroom trailer
- Mountaintop washroom trailer
Restaurants
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Blue Mountain Resort owns The Pottery Restaurant and Jozo’s Bar, both located at the Blue Mountain Inn. These establishments are wheelchair-accessible and best accessed from within the Blue Mountain Inn’s front/main hotel entrance year-round.
The washrooms adjacent to these establishments are not equipped to accommodate a wheelchair. The closest accessible washrooms can be found nearby in two locations: in the lobby of the Blue Mountain Inn (by taking the elevator down to the lobby floor), or in the Inn Conference Centre (by utilizing our accessible lift which has a secure code that a restaurant server can provide to you upon request). Please feel free to speak to a restaurant Supervisor at either establishment should you require assistance in their restaurants.
The Village restaurants are privately owned and, as such, are not covered under Blue Mountain Resort’s Accessibility policies. If you have a question regarding any privately owned business on the resort, please contact the establishment’s Manager or Supervisor. rich-text, responsive-table
The washrooms adjacent to these establishments are not equipped to accommodate a wheelchair. The closest accessible washrooms can be found nearby in two locations: in the lobby of the Blue Mountain Inn (by taking the elevator down to the lobby floor), or in the Inn Conference Centre (by utilizing our accessible lift which has a secure code that a restaurant server can provide to you upon request). Please feel free to speak to a restaurant Supervisor at either establishment should you require assistance in their restaurants.
The Village restaurants are privately owned and, as such, are not covered under Blue Mountain Resort’s Accessibility policies. If you have a question regarding any privately owned business on the resort, please contact the establishment’s Manager or Supervisor. rich-text, responsive-table
Retail Stores
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Blue Mountain Resort owns and operates several retail locations around the resort, including Hillside Outfitters, Red Devil, Lifted, Columbia, Columbia Kids, The North Face, Blue Mountain Supply Co., and Monterra Pro Shop. All these establishments are wheelchair-accessible with support persons. Maneuverability may be limited due to on-floor shelving and racking.
Hillside Outfitters is the only store with automatic doors, with two levels. The establishment has one set of stairs with no ramp, and the upper level can be accessed via the side entrance door, which is manually operated. All other locations have manually operated entrances and are one level.
The North Face and Columbia Kids have fully accessible change rooms, and Blue Mountain Retail offers flexibility in our return policy if garments cannot be tried on in the store. Please feel free to ask a retail Supervisor for assistance in their store.
The other Village retail stores are privately owned and, as such, are not covered under Blue Mountain Resort’s Accessibility policies. If you have a question regarding any privately owned business on the resort, please contact the establishment’s Manager or Supervisor. rich-text, responsive-table
Hillside Outfitters is the only store with automatic doors, with two levels. The establishment has one set of stairs with no ramp, and the upper level can be accessed via the side entrance door, which is manually operated. All other locations have manually operated entrances and are one level.
The North Face and Columbia Kids have fully accessible change rooms, and Blue Mountain Retail offers flexibility in our return policy if garments cannot be tried on in the store. Please feel free to ask a retail Supervisor for assistance in their store.
The other Village retail stores are privately owned and, as such, are not covered under Blue Mountain Resort’s Accessibility policies. If you have a question regarding any privately owned business on the resort, please contact the establishment’s Manager or Supervisor. rich-text, responsive-table
Winter Season
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Chairlifts
All Blue Mountain lifts can accommodate sit skis and outriggers. For the use of any other assistive devices on-hill, please contact Guest Services. Larger service animals (i.e., guide dogs) are not permitted on the chairlifts as per our standard operating procedures.
Adaptive Skiing and Snowboarding Lessons At Blue Mountain
We offer Adaptive Skiing and Snowboarding Private Lessons for our guests with disabilities or those in need of special assistance. These 90-minute or half-day private lessons are available for beginner, intermediate, and advanced skiers, and snowboarders. For more details, please call 833-583-2583 or email our adaptive experts at accessibility@bluemountain.ca.
For more information on ski and snowboard programs for people with disabilities in Ontario and Canada, please visit the Ontario Track 3 Ski Association and the Canadian Adaptive Snowsports.
Adaptive Rentals
Adaptive rentals and ski outriggers are included as part of our Adaptive Skiing and Snowboarding Private Lessons. If you have any questions, please contact our adaptive experts at accessibility@bluemountain.ca.
Lift Lines
Guests participating in Blue Mountain’s snow school lessons and Adaptive Skiing and Snowboarding private lessons receive lift line priority with their instructor; otherwise, guests are to use the standard lift line. If you have a disability that affects your ability to stand in the standard lift line, please visit Guest Services and speak with a representative for more information. rich-text, responsive-table
All Blue Mountain lifts can accommodate sit skis and outriggers. For the use of any other assistive devices on-hill, please contact Guest Services. Larger service animals (i.e., guide dogs) are not permitted on the chairlifts as per our standard operating procedures.
Adaptive Skiing and Snowboarding Lessons At Blue Mountain
We offer Adaptive Skiing and Snowboarding Private Lessons for our guests with disabilities or those in need of special assistance. These 90-minute or half-day private lessons are available for beginner, intermediate, and advanced skiers, and snowboarders. For more details, please call 833-583-2583 or email our adaptive experts at accessibility@bluemountain.ca.
For more information on ski and snowboard programs for people with disabilities in Ontario and Canada, please visit the Ontario Track 3 Ski Association and the Canadian Adaptive Snowsports.
Adaptive Rentals
Adaptive rentals and ski outriggers are included as part of our Adaptive Skiing and Snowboarding Private Lessons. If you have any questions, please contact our adaptive experts at accessibility@bluemountain.ca.
Lift Lines
Guests participating in Blue Mountain’s snow school lessons and Adaptive Skiing and Snowboarding private lessons receive lift line priority with their instructor; otherwise, guests are to use the standard lift line. If you have a disability that affects your ability to stand in the standard lift line, please visit Guest Services and speak with a representative for more information. rich-text, responsive-table
Attractions and Activities
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Blue Mountain is working to make our attractions as accessible as possible for all people with disabilities. Please get in touch with our Adaptive Specialists at adaptive@bluemountain.ca to ensure you have all the information necessary to make your visit to Blue Mountain a safe and great experience.
When booking your activity, please inform us of any special requirements you may have, so we can make the necessary arrangements for you prior to your arrival. rich-text, responsive-table
When booking your activity, please inform us of any special requirements you may have, so we can make the necessary arrangements for you prior to your arrival. rich-text, responsive-table
| Activity | Limited Mobility | Wheelchair Accessible | Hard of Hearing | Deaf Friendly | Low Vision | Vision Loss | Experience Required |
|---|---|---|---|---|---|---|---|
| Beach | Support Person Required | Not Available | Yes | Yes | Yes | Yes | No |
| Lumber Lanes Climbing Center | Not Available | Not Available | Yes | Yes | Yes | Yes Support Person Required | No |
| Cascade Putting Course | Yes Contact Us | Not Available due to terrain | Yes | Yes | Yes Support Person Required | Yes Support Person Required | No |
| Open-Air Gondola | Yes | Yes Contact Us - Size Limitations | Yes | Yes | Yes Support Person Required | Yes Support Person Required | No |
| Plunge! Aquatic Centre | Yes | Facility is accessible. Pool is not accessible. | Yes | Yes | Yes | Yes | No |
| Mill Pond Activities | Support Person Required | Not Available | Support Person Required | Support Person Required | Support Person Required | Support Person Required | No |
| Ridge Runner Mountain Coaster | Yes Support Person Required** | Yes Contact Us Support Person Required** | Yes | Yes | Yes Support Person Required** | Yes Support Person Required** | No |
| Wind Rider Triple Zips | Not Available | Not Available | Yes | Yes | Yes Support Person Required | Yes Support Person Required | No |
| Woodview Skating | Support Person Required | Support Person Required | Support Person Required | Support Person Required | Support Person Required | Support Person Required | Yes |
| Woodlot Low Ropes | Not Available | Not Available | Yes Support Person Required | Yes Support Person Required | Not Available | Not Available | No |
| Timber Challenge High Ropes | Not Available | Not Available | Yes Support Person Required | Yes Support Person Required | Not Available | Not Available | No |
| Monterra Golf | Support Person Required | Support Person Required | Support Person Required | Support Person Required | Support Person Required | Support Person Required | Yes |
| Biking: Downcountry & Cross Country | Not Available | Not Available | Yes | Yes | Yes Support Person Required | Not Available | No |
| Hiking | Yes Support Person Required | Yes Limited Hiking Options Available | Yes | Yes | Yes Support Person Required | Yes Support Person Required | No |
**Some restrictions may apply. See descriptions for more information.
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Private Beach
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The Blue Mountain Beach is a private beach on Georgian Bay located 10 minutes from the resort. However, please note that the Blue Mountain Beach is only minimally wheelchair accessible now. Currently, there are no sand wheelchairs available, and there is no matting provided for beach chairs. For the activities offered at the Beach, guests will be required to:
• Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload all paddleboards, junior paddle boards, canoes, kayaks, junior kayaks, and double kayaks.
•Have sufficient vision to navigate/drive paddle boards, junior paddle boards, canoes, kayaks, junior kayaks, and double kayaks.
•Demonstrate, through written individual acknowledgement, acceptance of inherent risks, and understanding of the rules associated with the activity when renting equipment.
•In the event of an emergency, be able to safely evacuate paddle boards, junior paddle boards, canoes, kayaks, junior kayaks, and double kayaks.
•Have sufficient physical dexterity to maintain your grasp on all Blue Mountain Beach Rental Equipment and tread water, with the aid of a life preserver, until a rescue boat arrives.
•Restrictions (height and weight) may apply for guests who require a support person to accompany them on Blue Mountain Beach Rental Equipment. Please call Guest Services for more details. rich-text, responsive-table
• Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload all paddleboards, junior paddle boards, canoes, kayaks, junior kayaks, and double kayaks.
•Have sufficient vision to navigate/drive paddle boards, junior paddle boards, canoes, kayaks, junior kayaks, and double kayaks.
•Demonstrate, through written individual acknowledgement, acceptance of inherent risks, and understanding of the rules associated with the activity when renting equipment.
•In the event of an emergency, be able to safely evacuate paddle boards, junior paddle boards, canoes, kayaks, junior kayaks, and double kayaks.
•Have sufficient physical dexterity to maintain your grasp on all Blue Mountain Beach Rental Equipment and tread water, with the aid of a life preserver, until a rescue boat arrives.
•Restrictions (height and weight) may apply for guests who require a support person to accompany them on Blue Mountain Beach Rental Equipment. Please call Guest Services for more details. rich-text, responsive-table
Lumber Lanes Climbing Center
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Lumber Lanes Climbing Center offers sports lovers the opportunity to test their strength and agility. Due to the nature of this sport, there are restrictions with accommodating guests with mobility limitations.
On this attraction, guests will be required to:
• Have sufficient body strength and physical dexterity to climb independently up the wall.
• Guests with varying disabilities who may need additional assistance are required to have a support person accompany them. rich-text, responsive-table
On this attraction, guests will be required to:
• Have sufficient body strength and physical dexterity to climb independently up the wall.
• Guests with varying disabilities who may need additional assistance are required to have a support person accompany them. rich-text, responsive-table
Cascade Putting Course
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The Cascade Putting Course is an 18-hole, par 67 putting course featuring fairways, bunkers, and water features. Due to the varied terrain of the course, we are unable to accommodate guests using a wheeled mobility device. If a guest requires assistance to walk or climb stairs, they will be required to have a support person accompany them. On this attraction, guests will be required to:
• Navigate up and down small sections of stairs (if unable to do so independently, the guest will require assistance from a support person). rich-text, responsive-table
• Navigate up and down small sections of stairs (if unable to do so independently, the guest will require assistance from a support person). rich-text, responsive-table
Open-Air Gondola
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On the Open-Air Gondola, guests must be able to safely embark and disembark the Gondola independently. Guests with limited mobility may require the assistance of a support person.
• Wheelchairs or motorized wheeled mobility devices are permitted on the Open-Air Gondola; however, there are restrictions dependent on size. The Gondola can accommodate units that are a maximum of 31 inches wide and 44 inches long. Please contact Guest Services directly prior to your arrival if you have specialized or oversized equipment for confirmation.
• Please note there are no wheelchair-accessible washrooms available at the top of the mountain. rich-text, responsive-table
• Wheelchairs or motorized wheeled mobility devices are permitted on the Open-Air Gondola; however, there are restrictions dependent on size. The Gondola can accommodate units that are a maximum of 31 inches wide and 44 inches long. Please contact Guest Services directly prior to your arrival if you have specialized or oversized equipment for confirmation.
• Please note there are no wheelchair-accessible washrooms available at the top of the mountain. rich-text, responsive-table
Plunge! Aquatic Centre
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Plunge! is a popular destination for swimmers of all ages, offering indoor and outdoor swimming pools and hot tubs, including an indoor water playground, making it enjoyable in all seasons.
• We provide a fully accessible change room, bathroom, and shower (equipped with a hand-held shower head).
• There is wheelchair access to the pool deck; however, please note that there is no ramp or lift available for accessibility into the pool.
• All service animals are permitted anywhere in the facility but are not allowed in the water. rich-text, responsive-table
• We provide a fully accessible change room, bathroom, and shower (equipped with a hand-held shower head).
• There is wheelchair access to the pool deck; however, please note that there is no ramp or lift available for accessibility into the pool.
• All service animals are permitted anywhere in the facility but are not allowed in the water. rich-text, responsive-table
Coca-Cola Mill Pond Activity Centre
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The Coca-Cola Mill Pond Activity Centre offers guests the ability to paddle the Mill Pond's waters located in the heart of Blue Mountain. On this attraction, guests will be required to:
• Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload water trikes.
• Have sufficient vision to navigate/drive the water trikes.
• Demonstrate, through written individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Mill Pond Activities attraction.
In the event of an emergency, be able to safely evacuate water trikes by:
• Having sufficient physical dexterity to maintain your grasp on the boat and tread water, with the aid of a life preserver, until a rescue boat arrives.
Restrictions (height and weight) may apply for guests who require a support person to accompany them on Mill Pond Boat Rentals. Please call Guest Services for more details. rich-text, responsive-table
• Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload water trikes.
• Have sufficient vision to navigate/drive the water trikes.
• Demonstrate, through written individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Mill Pond Activities attraction.
In the event of an emergency, be able to safely evacuate water trikes by:
• Having sufficient physical dexterity to maintain your grasp on the boat and tread water, with the aid of a life preserver, until a rescue boat arrives.
Restrictions (height and weight) may apply for guests who require a support person to accompany them on Mill Pond Boat Rentals. Please call Guest Services for more details. rich-text, responsive-table
Ridge Runner Mountain Coaster
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Ridge Runner is Ontario’s first mountain coaster and is operational year-round. The driver takes control of their own speed, traveling down the track with access to a manual brake, acquiring speeds of up to 42 km/h through varied terrain for over a kilometer downhill. On this attraction, guests will be required to:
• Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload the coaster.
• Have sufficient vision to navigate/drive the coaster.
• In the event of an emergency, be able to safely evacuate the coaster by:
1. Walking downhill from any given location on the uphill track along a 10” wide wooden plank (if unable to do so independently, the guest will require assistance from a support person). In the event further assistance is required, the use of a stokes basket for extractions will be required.
2. Navigate down a small section of stairs once on the unload area (if unable to do so independently, the guest will require assistance from a support person).
• Restrictions (height and weight) may apply for guests who require a support person to accompany them on the Ridge Runner Mountain Coaster. Please review the Ridge Runner Rider Restrictions or call Guest Services for more details. rich-text, responsive-table
• Have sufficient physical dexterity (use of arms and hands and ability to sit upright) to safely navigate, load, and unload the coaster.
• Have sufficient vision to navigate/drive the coaster.
• In the event of an emergency, be able to safely evacuate the coaster by:
1. Walking downhill from any given location on the uphill track along a 10” wide wooden plank (if unable to do so independently, the guest will require assistance from a support person). In the event further assistance is required, the use of a stokes basket for extractions will be required.
2. Navigate down a small section of stairs once on the unload area (if unable to do so independently, the guest will require assistance from a support person).
• Restrictions (height and weight) may apply for guests who require a support person to accompany them on the Ridge Runner Mountain Coaster. Please review the Ridge Runner Rider Restrictions or call Guest Services for more details. rich-text, responsive-table
Wind Rider Triple Zips
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Self-guided, descending the mountain on two sections of zipline from Timber Challenge to Woodlot, with a transfer point over the Undergraduate Carpet Lift. If a guest requires assistance to walk, climb stairs, or understand the curriculum being given, then they will need to have a support person or people with them to accomplish that. However, guests must be able to maneuver themselves (without assistance) through the platform landing stations. There are stairs to climb and descend, so we are unable to accommodate guests in a wheelchair. This attraction features 400 ft long ziplines, reaching heights of 50 ft above the ground at an 11% pitch with maximum speeds of 50 km/h:
On this attraction, guests will be required to:
• Stand and balance independently, without assistance.
• Have sufficient physical dexterity of your hands, legs, arms, and head to navigate down the section of stairs to disembark the ziplines.
• If vision impaired, we recommend assistance by the guest’s support person.
• Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Wind Rider Triple Zips attraction. rich-text, responsive-table
On this attraction, guests will be required to:
• Stand and balance independently, without assistance.
• Have sufficient physical dexterity of your hands, legs, arms, and head to navigate down the section of stairs to disembark the ziplines.
• If vision impaired, we recommend assistance by the guest’s support person.
• Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the rules associated with the Wind Rider Triple Zips attraction. rich-text, responsive-table
Woodview Mountaintop Skating
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This winter activity is self-guided along the 1.1-kilometer ice-skating loop located at the top of the mountain between Orchard Express and Southern Comfort. Guests who ski with a valid Blue Mountain lift ticket and/or season pass can take the Southern Comfort chairlift and ski southward to the Skate Building. Non-skiing guests can park their vehicles at either of the two parking lots located near the attraction, one of which requires crossing the road, and navigate the pathway leading to the Skate Building, which is approximately 500 feet away.
On this attraction, guests will be required to:
• Have sufficient physical dexterity (use of arms, hands, and legs) to safely navigate the ice surface on skates.
• Have sufficient vision to navigate the ice surface and avoid hazards.
• Demonstrate, through written individual acknowledgement, acceptance of inherent risks, and individual understanding of the rules associated with the Woodview Skating attraction.
In the event of an emergency, guests should be able to safely evacuate the ice surface by:
• Having sufficient physical dexterity to return on foot to the Skate Building. rich-text, responsive-table
On this attraction, guests will be required to:
• Have sufficient physical dexterity (use of arms, hands, and legs) to safely navigate the ice surface on skates.
• Have sufficient vision to navigate the ice surface and avoid hazards.
• Demonstrate, through written individual acknowledgement, acceptance of inherent risks, and individual understanding of the rules associated with the Woodview Skating attraction.
In the event of an emergency, guests should be able to safely evacuate the ice surface by:
• Having sufficient physical dexterity to return on foot to the Skate Building. rich-text, responsive-table
Woodlot Low Ropes
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The Woodlot is a self-guided attraction where guests always remain attached to cables on a continuous belay. This exciting activity offers 25 different elements of varying stability, including suspended logs, beams, ropes, cables, cargo nets, and much more.
On this attraction, guests will be required to:
• Stand and balance independently, without assistance.
• Have sufficient body strength and physical dexterity to maneuver through the rope’s courses, obstacles, and stairs.
• Have sufficient vision to maneuver through the rope’s courses safely and independently.
• Demonstrate, through verbal or physical gestures, individual acknowledgment and acceptance of inherent risks and an understanding of the rules associated with the Woodlot Low Ropes attraction. rich-text, responsive-table
On this attraction, guests will be required to:
• Stand and balance independently, without assistance.
• Have sufficient body strength and physical dexterity to maneuver through the rope’s courses, obstacles, and stairs.
• Have sufficient vision to maneuver through the rope’s courses safely and independently.
• Demonstrate, through verbal or physical gestures, individual acknowledgment and acceptance of inherent risks and an understanding of the rules associated with the Woodlot Low Ropes attraction. rich-text, responsive-table
Timber Challenge High Ropes
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The Timber Challenge is a self-guided course high in the treetops, reaching its peak elevation at 50 feet above the forest floor. Guests who require assistance to walk, climb stairs, or understand the curriculum being given must have a support person accompany them. However, all guests must be capable of maneuvering themselves without assistance through the elements. Please note that due to the varied terrain and numerous stairs, we regret that we are unable to accommodate guests in wheeled mobility devices.
This thrilling attraction boasts more than 75 aerial elements, including unstable features, suspension bridges, ladders, cargo nets, tight ropes, climbing structures, zip lines, and more.
On this attraction, guests will be required to:
• Stand and balance independently, without assistance.
• Have sufficient body strength and physical dexterity to navigate through the rope’s courses, obstacles, stairs, and zip lines.
• Have sufficient vision to traverse the ropes courses safely and independently.
• Demonstrate, through verbal or physical gestures, individual acknowledgment and acceptance of inherent risks, as well as an understanding of the rules associated with the Timber Challenge High Ropes attraction. rich-text, responsive-table
This thrilling attraction boasts more than 75 aerial elements, including unstable features, suspension bridges, ladders, cargo nets, tight ropes, climbing structures, zip lines, and more.
On this attraction, guests will be required to:
• Stand and balance independently, without assistance.
• Have sufficient body strength and physical dexterity to navigate through the rope’s courses, obstacles, stairs, and zip lines.
• Have sufficient vision to traverse the ropes courses safely and independently.
• Demonstrate, through verbal or physical gestures, individual acknowledgment and acceptance of inherent risks, as well as an understanding of the rules associated with the Timber Challenge High Ropes attraction. rich-text, responsive-table
Monterra Golf
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Monterra Golf is a challenging course with five tee boxes, making it suitable for players of every level and ability.
In this activity, guests will be required to:
• Have a sufficient level of skill in the sport to maintain the standard pace of play set for the golf course, which is a maximum of 4.5 hours.
•Maneuver around and through obstacles such as uneven ground, hills, depressions, and ridges.
•Have sufficient physical dexterity to navigate the 4-kilometer course and take up to 100 or more swings depending on their skill level.
•Be prepared for walking, bending, encountering steep inclines and declines, as well as facing slippery and wet conditions while participating in the activity of golf at Monterra. rich-text, responsive-table
In this activity, guests will be required to:
• Have a sufficient level of skill in the sport to maintain the standard pace of play set for the golf course, which is a maximum of 4.5 hours.
•Maneuver around and through obstacles such as uneven ground, hills, depressions, and ridges.
•Have sufficient physical dexterity to navigate the 4-kilometer course and take up to 100 or more swings depending on their skill level.
•Be prepared for walking, bending, encountering steep inclines and declines, as well as facing slippery and wet conditions while participating in the activity of golf at Monterra. rich-text, responsive-table
Biking
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Biking at Blue Mountain combines the finest elements of cross-country and downcountry biking. Located in the Orchard area of Explore Park, these trails present dynamic climbs and descents that will challenge your riding skills and abilities.
Downcountry trails cater to those who appreciate the thrill of downhill and the endurance demands of cross-country biking.
Alternatively, our cross-country trail network in the Explore Park consists of seven trails, carefully designed to accommodate beginners and experienced riders alike.
To maximize your biking adventure, it is essential to select the appropriate bike for each trail type. Cruiser bikes are suitable for smooth, flat terrains, while cross-country bikes are ideal for navigating our cross-country trail network. For the more intense downcountry trails and skills bike areas, ensure your bike boasts sufficient suspension to master the varying and challenging terrains.
We ask all participants to maintain a heightened awareness of risk by reviewing the Mountain Bikers Responsibility Code. Riding within one's ability and in the company of a buddy is strongly encouraged. Additionally, wearing a helmet is mandatory to enhance your protection, and we remind everyone to stay hydrated throughout their biking excursions. Please exhibit respect for fellow riders, staff, and trail conditions, and adhere strictly to the designated trails.
Families with young riders between the ages of 5-12 can partake in the biking experience together, though it is imperative that participants within this age range are accompanied by an adult (18+).
Blue Mountain offers bike rentals for purchase at Activity Central, ensuring that you can embark on your biking adventure even without your own equipment. It is advisable to carry a tool pack and spare tube, observe posted hours, and take note that the trails are not swept at the end of the day.
For comprehensive information, including age restrictions and other pertinent details, kindly visit our website at BlueMountain.ca.
If a guest requires assistance understanding the instructions delivered during our tours and lessons or the inherent risks of the Mountain Bike Liability Waiver, a support person will be required to accompany them.
To safely bike, guests will be required to:
• Balance yourself independently while riding, without assistance.
•Have sufficient body strength and physical dexterity to maneuver a bike through varied trails and around or over obstacles.
•Have sufficient vision to maneuver safely and independently through the trails while at a distance that will allow appropriate time for avoidance.
•Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the Mountain Bike Liability Waiver required for bike rentals, tours/lessons, and tickets. rich-text, responsive-table
Downcountry trails cater to those who appreciate the thrill of downhill and the endurance demands of cross-country biking.
Alternatively, our cross-country trail network in the Explore Park consists of seven trails, carefully designed to accommodate beginners and experienced riders alike.
To maximize your biking adventure, it is essential to select the appropriate bike for each trail type. Cruiser bikes are suitable for smooth, flat terrains, while cross-country bikes are ideal for navigating our cross-country trail network. For the more intense downcountry trails and skills bike areas, ensure your bike boasts sufficient suspension to master the varying and challenging terrains.
We ask all participants to maintain a heightened awareness of risk by reviewing the Mountain Bikers Responsibility Code. Riding within one's ability and in the company of a buddy is strongly encouraged. Additionally, wearing a helmet is mandatory to enhance your protection, and we remind everyone to stay hydrated throughout their biking excursions. Please exhibit respect for fellow riders, staff, and trail conditions, and adhere strictly to the designated trails.
Families with young riders between the ages of 5-12 can partake in the biking experience together, though it is imperative that participants within this age range are accompanied by an adult (18+).
Blue Mountain offers bike rentals for purchase at Activity Central, ensuring that you can embark on your biking adventure even without your own equipment. It is advisable to carry a tool pack and spare tube, observe posted hours, and take note that the trails are not swept at the end of the day.
For comprehensive information, including age restrictions and other pertinent details, kindly visit our website at BlueMountain.ca.
If a guest requires assistance understanding the instructions delivered during our tours and lessons or the inherent risks of the Mountain Bike Liability Waiver, a support person will be required to accompany them.
To safely bike, guests will be required to:
• Balance yourself independently while riding, without assistance.
•Have sufficient body strength and physical dexterity to maneuver a bike through varied trails and around or over obstacles.
•Have sufficient vision to maneuver safely and independently through the trails while at a distance that will allow appropriate time for avoidance.
•Demonstrate, through verbal or physical gestures, individual acknowledgement and acceptance of inherent risks and individual understanding of the Mountain Bike Liability Waiver required for bike rentals, tours/lessons, and tickets. rich-text, responsive-table
Hiking
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Hiking on Blue Mountain's designated hiking trails is a self-guided activity. Please note that there are limited hiking options available for guests with limited mobility. If you choose to take the gondola ride down the mountain, please be aware that it is subject to a fee.
For guests with disabilities who may require additional assistance, a support person accompanying them will receive a complimentary gondola ride down ticket as an accommodation. rich-text, responsive-table
For guests with disabilities who may require additional assistance, a support person accompanying them will receive a complimentary gondola ride down ticket as an accommodation. rich-text, responsive-table
Website Accessibility
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This website is designed to be compatible with most browsers and screen sizes. While it will work well with Internet Explorer 8.0 or Firefox 4.0 with all features enabled on a current monitor set to a display width of 1200 pixels, it should generally function with other browsers and screen configurations.
The site design prioritizes high color contrast between textual elements and their background for improved readability. However, if you encounter any issues reading our site, we recommend using Google Chrome with the ChromeVis extension installed, as it can enhance accessibility.
If you need to adjust the font size to suit your preferences, your current browser may have a font size adjuster within its options. Here's how you can do it in some popular browsers:
Mozilla® Firefox®
1) In the View menu, choose Zoom.
2) In the Zoom sub-menu, select Zoom In or Zoom Out. If you want only the text size to change, choose Zoom Text Only, making sure it is checked.
Microsoft® Internet Explorer®:
1) In the View menu, choose Text Size.
2) In the Text Size sub-menu, choose the desired size.
Google Chrome®:
1) Click on the wrench icon in the top right-hand corner of your browser window
2) In the Zoom sub-menu, adjust your zoom size
Apple® Safari®:
1) In the View menu, choose either Zoom In or Zoom Out.
2)Remember, making these adjustments can enhance your browsing experience and make the content more accessible and comfortable to read. rich-text, responsive-table
The site design prioritizes high color contrast between textual elements and their background for improved readability. However, if you encounter any issues reading our site, we recommend using Google Chrome with the ChromeVis extension installed, as it can enhance accessibility.
If you need to adjust the font size to suit your preferences, your current browser may have a font size adjuster within its options. Here's how you can do it in some popular browsers:
Mozilla® Firefox®
1) In the View menu, choose Zoom.
2) In the Zoom sub-menu, select Zoom In or Zoom Out. If you want only the text size to change, choose Zoom Text Only, making sure it is checked.
Microsoft® Internet Explorer®:
1) In the View menu, choose Text Size.
2) In the Text Size sub-menu, choose the desired size.
Google Chrome®:
1) Click on the wrench icon in the top right-hand corner of your browser window
2) In the Zoom sub-menu, adjust your zoom size
Apple® Safari®:
1) In the View menu, choose either Zoom In or Zoom Out.
2)Remember, making these adjustments can enhance your browsing experience and make the content more accessible and comfortable to read. rich-text, responsive-table
PDF Accessibility
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To view PDF files, you will need the free Adobe® Reader®. Follow these steps to download and view PDF files:
1) If the PDF file was posted on or after October 15, 2004, you will need Adobe Reader 6 or a later version. If you don't have it installed on your computer, you can download it from the official Adobe website.
2) Once you have Adobe Reader installed, complete steps 1 and 2 provided by the website where you found the PDF file, and then click "download" to save the PDF file on your computer.
However, if your computer cannot support Adobe Reader 6 or later or you are unable to install it, follow these alternative steps:
1) Right-click (PC) or option-click (Mac) on the PDF file name.
2) Choose "Copy Link Location" (Firefox), "Copy Shortcut" (Internet Explorer), or "Copy Link" (Safari) from the context menu. This will copy the link to the PDF file.
3) Go to Adobe's Online Conversion Tools for Adobe PDF Documents web page.
4) Follow the instructions on that page to view a web page (HTML) or obtain a text copy of the PDF file without needing to install Adobe Reader.
These alternative steps should allow you to access and view the PDF content without the need for Adobe Reader on your computer.
PDF TROUBLESHOOTING
If you encounter issues opening a PDF file, you can try these troubleshooting techniques:
1) Ensure you have Adobe Reader 6 or a later version installed. If you don't have it, download the latest version from the official Adobe website.
2) If you are using an Apple Macintosh, attempt to open the file in both Acrobat Reader and OS X Preview to see if it works in either application.
Please note that the support provided is limited to Adobe Reader, and the website cannot guarantee compatibility with other third-party PDF readers. If you are using a program other than Adobe Reader and the PDF file fails to open correctly, try opening it with Adobe Reader to see if it resolves the issue.
If you have both Adobe Reader and an older full version of Adobe Acrobat® on your computer and encounter problems, follow these steps:
1) Close the older full version of Adobe Acrobat if it is open.
2) Click your browser's Back button to return to the web page with the PDF link.
3) Right-click (PC) or option-click (Mac) on the PDF link.
4) Select "Save target as…" or "Save link target as…" to download the PDF file to your computer. Remember the location where you save it.
5) Open Adobe Reader 6.
6) In the File menu of Adobe Reader, choose "Open…"
7) Navigate to where you saved the downloaded file, select it, and click "Open."
The PDF file should now open successfully in Adobe Reader 6. By following these steps, you can resolve common issues related to PDF file viewing.
ABOUT PDF ACCESSIBILITY
Most PDF files are accessible to people with low vision (using the zoom feature). They are produced using Adobe Acrobat 6 or later. rich-text, responsive-table
1) If the PDF file was posted on or after October 15, 2004, you will need Adobe Reader 6 or a later version. If you don't have it installed on your computer, you can download it from the official Adobe website.
2) Once you have Adobe Reader installed, complete steps 1 and 2 provided by the website where you found the PDF file, and then click "download" to save the PDF file on your computer.
However, if your computer cannot support Adobe Reader 6 or later or you are unable to install it, follow these alternative steps:
1) Right-click (PC) or option-click (Mac) on the PDF file name.
2) Choose "Copy Link Location" (Firefox), "Copy Shortcut" (Internet Explorer), or "Copy Link" (Safari) from the context menu. This will copy the link to the PDF file.
3) Go to Adobe's Online Conversion Tools for Adobe PDF Documents web page.
4) Follow the instructions on that page to view a web page (HTML) or obtain a text copy of the PDF file without needing to install Adobe Reader.
These alternative steps should allow you to access and view the PDF content without the need for Adobe Reader on your computer.
PDF TROUBLESHOOTING
If you encounter issues opening a PDF file, you can try these troubleshooting techniques:
1) Ensure you have Adobe Reader 6 or a later version installed. If you don't have it, download the latest version from the official Adobe website.
2) If you are using an Apple Macintosh, attempt to open the file in both Acrobat Reader and OS X Preview to see if it works in either application.
Please note that the support provided is limited to Adobe Reader, and the website cannot guarantee compatibility with other third-party PDF readers. If you are using a program other than Adobe Reader and the PDF file fails to open correctly, try opening it with Adobe Reader to see if it resolves the issue.
If you have both Adobe Reader and an older full version of Adobe Acrobat® on your computer and encounter problems, follow these steps:
1) Close the older full version of Adobe Acrobat if it is open.
2) Click your browser's Back button to return to the web page with the PDF link.
3) Right-click (PC) or option-click (Mac) on the PDF link.
4) Select "Save target as…" or "Save link target as…" to download the PDF file to your computer. Remember the location where you save it.
5) Open Adobe Reader 6.
6) In the File menu of Adobe Reader, choose "Open…"
7) Navigate to where you saved the downloaded file, select it, and click "Open."
The PDF file should now open successfully in Adobe Reader 6. By following these steps, you can resolve common issues related to PDF file viewing.
ABOUT PDF ACCESSIBILITY
Most PDF files are accessible to people with low vision (using the zoom feature). They are produced using Adobe Acrobat 6 or later. rich-text, responsive-table