Lost and Found
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|Fri. to Sun.|
2:00PM - 9:00PM
Report a Lost Item
Once you have submitted your lost item report online, Chargerback will send you a confirmation email with a tracking number. If we find your lost item, Chargerback will send an email with simple instructions on how to retrieve it. We will also get back to you if we are not able to find the item.
Equipment found on the hill is kept at the Village Lost & Found inside the Grand Central Lodge, while items lost on the rest of the resort property (hotels and businesses) are taken to the Grand Georgian Hotel. An exception is any item lost at the Westin Trillium House will be processed and kept there.
We encourage you to lock your valuables, but if you think your item has been stolen please contact Guest Services or the Contact Centre, and we will put you in contact with our Security Department.
Please NoteWe hold valuable items including wallets, phones, keys, identification and on hill (ski/board/bike) equipment for 30 days. Any loose credit/debit cards are destroyed after 48 hours. Items of lesser value are kept from 15-30 days. Anything left longer may be disposed of or donated. rich-text, responsive-table
• Pick up your item within the appropriate timeframe
• We can ship your item via courier at your expense
• We can donate the item
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