If you know where your item was lost on-resort please contact us by telephone 1-877-445-0231 ext. 52912 or e-mail mail@bluemountain.ca to locate your lost item(s).

Hotel Lost and Found

If you misplaced an item while staying in one of our Blue Mountain hotels, we will do our best to help you find it. Items found in guest rooms, lobbies, recreation facilities, or hotel pools in the Grand Georgian Hotel, Weider Lodge Hotel, Seasons at Blue Hotel, Mosaic Hotel, Blue Mountain Inn, or Blue Mountain Resort Homes, will be returned to the Hotel Lost and Found. Please call 1-877-445-0231 ext. 52912 or email housekeeping@bluemountain.ca to reach Hotel Lost and Found.

Resort Lost and Found
If you misplaced an item while on-resort, we will do our best to help you find it. Items found in our Conference Centres, such as the Village Conference Centre, Blue Mountain Resort Inn Conference Centre, will be returned to the Resort Lost and Found.

Items found in the Village restaurants, shops, and Millpond’s surrounding area will also be returned to this location. Items found in any of our Base Lodges or restaurants, such as The Grand Central Lodge, Village Rentals, Inn Café, South Base Lodge, and South Rentals, Pottery or Jozo's will be kept here as well.

If you misplaced your item at another location around the resort, on-hill, or in one of our shuttles, this service is the best option for you to contact. Please call 1-877-445-0231 ext.52912 or email lostandfound@bluemountain.ca to reach this service.

The Westin Trillium House Lost and Found

If you misplaced an item while visiting The Westin Trillium House, we have a special service to help you find it. Items found in Westin guest rooms, or areas such as the lobby, recreation facility, business centre, pool, conference centre, or Oliver and Bonacini Café Grill, will be returned to the Westin Lost and Found service. Please call 705-444-8686 to contact the Westin lost and found.

Please note: We hold valuable items including wallets, purses, cell phones, credit cards, and identification for 90 days.

Items of lesser value are held for 14 to 30 days, dependent on the item.

Retrieving Lost Items
If we have located your item(s), you have two options available:
  • We can hold them for 30-days so that you can pick them up from the resort
  • We can ship them to you via Fedex, at your expense
If items are not picked up within the established amount of time, they will be disposed of. Please contact the appropriate area of resort noted above to arrange for pick-up or delivery of your items.