Employee Engagement Survey

An anonymous online survey
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We’re gearing up for the 2024 Employee Engagement Survey, and we can’t wait to hear what our employees have to say! Your voice is extremely important to the future direction of not only our resort, but Alterra as a whole. It’s important to use this opportunity to be candid about your thoughts and share your ideas.

This year, our EES Communication & Activation teams have prepared a fun schedule of events during the survey timeframe, to get as many employees engaged as possible. We are also excited to share information on a couple of important topics: Employee Mental Health and Available Resources and Exciting Projects on the Horizon at Blue Mountain.

Two people walking down a snow covered street with snowboards.
Two people walking down a snow covered street with snowboards.

Your Mental Health Matters!

A group of people sitting around a table talking.
A group of people sitting around a table talking.


What Mental Health Resources are Available to Employees?

There may be a time when you or a colleague could use some unbiased help or advice with a personal matter. We want to ensure that every employee has access to assistance whenever it is required, and that everyone is aware of the resources available.

ComPsych - Employee Assistance Program
No-cost, confidential solutions to life's challenges

  • 24/7 Support, Resources & Information.
  • Available to all employee and their household members.
  • Provides access to support for a variety of topics
  • Emotional Support for anxiety, depression, stress, grief, loss, life adjustments and relationship/marital conflict.
  • Work-Life Solutions including child and elder care, pet care, moving or home repair contractors etc.
  • Legal Guidance including family law, wills, trusts and more.
  • Financial Resources for retirement planning, taxes, mortgages, insurance, budgeting, debt and bankruptcy.
  • Wellness Tools for positive lifestyle changes like smoking cessation, nutrition, exercise, and weight management.
  • Online Support including articles, podcasts, videos, slideshows, training sessions etc.
  • It is confidential. Blue Mountain does not know that you called or what you called about.


    • Call: 866-365-0892
    Toll Free 877-373-4763
    The toll-free number gives you direct 24/7 access to a Guidance Consultant who will answer your questions and refer you to a counselor or other resources if needed.

    Online: guidanceresources.com
    App: GuidanceResources*Now
    Web ID: ALTERRA
    Local Resources


    Georgian Bay Family Health Team

    Is a collaborative team of interdisciplinary health care professionals delivering quality health care in a patient-centered environment. Family Health Teams are primary health care organizations that include a team of family physicians, nurse practitioners, registered nurses, social workers, dietitians, and other professionals. https://gbfht.ca/



    Collingwood General & Marine Hospital

    If in crisis, go to hospital. Outpatient Mental Health referrals will be made when you go to the hospital. https://cgmh.on.ca/

    Provincial Resources

    211Ontario – 211 is a helpline that easily connects people to the social services, programs and community supports they need.


    988 (CAMH) – Canadian Suicide Prevention Helpline.


    The service offers trauma-informed and culturally affirming support to anyone who is thinking of suicide, or who is worried about someone they know. While the focus of 9-8-8 is on suicide prevention, no one who reaches out to the service will be turned away. By calling or texting 9-8-8 you can connect with a trained responder who’s ready to listen without judgement.

    Blue Mountain Within Alterra

    At Blue Mountain we quite often hear about how small our “non-mountain” is but within Alterra it is viewed as a resort with opportunity for investment.
    A worker is working on a garden in front of a house.
    A worker is working on a garden in front of a house.
    Alterra owns 13 resorts & some of the largest in North America including; Mammoth, Deer Valley, Steamboat, Palisades Tahoe. Blue Mountain has the smallest terrain offering; however, in all other categories we punch well above our size when compared to the other 13 resorts.
  • Room Nights
  • Lodging Revenue
  • Activity Revenue
  • Summer Revenue
  • Contact Centre Volume
  • Conference Revenue
  • Number of Employees & Year Round Employees
  • EES Participation

    • Always Evolving

  • Multi-million-dollar investment in on-hill and systematic infrastructure work over the next five years.
  • Phase one of the project includes 1.2 million dollars of improvements to our snowmaking efficiency with more warm weather guns, tighter spacing of guns on key runs, and a focus on automation and standardization.
  • Cocoon Crawl Nets for summer use in the Adventure Park.
  • Attraction Expansion at Woodlot Low Ropes site.
  • Scenic Gondola and Base Lodge
  • Re-envisioning of the Blue Mountain Inn
  • Pottery Alpine Restaurant Refurb and Menu Update
  • Staff Housing Proposal
    • A group of construction workers shake hands with a laptop.
    A group of construction workers shake hands with a laptop.

    New Attraction Coming Summer 2024

    This Canopy Climb extension is big! Replacing Woodlot low ropes, this new attraction features even more net adventure, a high ropes course and viewing tower. Keep an eye on the project as construction resumes in the spring.

    Employee Engagement Survey Employee Events

    We love any opportunity to get together with our resort family. Check out this event calendar for some fun, interactive events supporting the Employee Engagement Survey 2024.
    A group of young people walking in the snow
    A group of young people walking in the snow

    Hub Days for Mental Health

    Join us in your Employee Hub to learn about all things Mental Health and the resources we offer. Ask us questions and receive information on different resources our employees and their family have access to.
    A group of people sitting around a table talking.
    A group of people sitting around a table talking.
    DateLocationTime
    February 7Grand Central Lodge
    Grand Georgian
    Mosaic    		11AM - 1PM
    February 12South Base Lodge
    Westin Trillium House
    Resort Operations Centre    		11AM - 1PM
    February 23Blue Mountain Inn
    Grounds
    Village Conference Centre    		11AM - 1PM
    Two people standing on a trail looking up at the milky.
    Wish Day
    Get ready to wish upon a star! This day is dedicated to seeing what dreams you would have for Blue Mountain. If you were in charge, and money was no object, what great ideas would you pitch for the near and far future of Blue?

    Our Employee Engagement Activation team will be arriving to your area to deliver “Super Star Kits”, complete with everything you need to post your ideas in your staff spaces. There may even be a sweet treat for those who participate.

    Wish Day across the Resort will be Thursday, February 15, 2024.
    A group of people at a bar looking at a tablet.
    Trivia Night
    Who doesn’t love a Trivia Night at your favourite bar – Jozo’s! We’re tagging onto Industry Night at Jozo’s with “The Future is Blue” Trivia. Brush up on your Blue Mountain knowledge and get ready to compete for prizes!

    Get your team together at Jozo’s on Wednesday February 21, 2024 from 8-9pm.
    See Full Schedule
    Frequently Asked Questions
    WHAT is the EES?
    EES (Employee Engagement Survey) is an anonymous online Survey, that is administered by a 3rd party company, for employees to provide feedback and suggestions about their experience here at Blue.


    WHO participates?
    All employees (occasional, part-time, full-time, seasonal and year-round) at all levels of the organization are invited and encouraged to participate.


    WHERE do I take it?
    All current employees will receive an email with a link to the online survey. A QR code will also be provided on posters and other materials. The survey is mobile friendly.
    Snow school staff on hill
    Snowmakers
    Snow school staff on hill
    Snowmakers
    WHEN is it happening?
    The survey opens on Friday February 9 and will run until Sunday February 25, 2024. This gives 2.5 weeks and 3 weekends for everyone to participate.
    And the most important W of all….


    WHY is it important?
    Your Voice Moves Mountains! The feedback and suggestions provided by employees through the EES helps to guide future initiatives and improve the employee experience! It’s anonymous and the perfect way to really get involved in our corporate culture and be a change-maker within the organization.


    FACT: This is your opportunity to share your feelings and ideas candidly. Although some things take longer than others to implement, employee feedback is always heard. We want to be kept accountable for reporting how your collective involvement has influenced strategies.
    Why your voice matters.

    We said that your voice can move mountains, and that is absolutely true. Here are some perfect examples of how feedback received on the Employee Engagement Survey resulted in some spectacular outcomes.

    Not every idea needs to be large scale. Although we welcome big thinkers, sometimes it’s the small things that make huge ripples across the company. So, never think your idea is too small or your feedback isn’t valued. We want to hear it all!

    Employee Hubs & Cafeterias
    Improved employee spaces were an area of feedback that resulted in significant investment into our Employee Hubs. These areas, including the new Cafeteria Cooler and Market set ups provide comfortable, updated spaces where our employees can relax, socialize and have a variety of meal and snack options to suit their needs, away from our resort guest traffic.
    Schedule Updates
    Guest Services feedback regarding how shifts are scheduled resulted in making changes that not only improved employee satisfaction and provided more consistent access to Leadership, but maintained and improved service levels for our guests.
    In Person Pre-Shift Meetings
    Covid pushed most meetings online which, in an industry where socialization and human connection are valued, was affecting team morale. Lifts for example, reinstated in person morning meetings based on employee feedback and that seemingly small change did wonders for team engagement.

    EES Events Calendar

    DateEvent
    February 7HUB Day for Mental Health
    February 9First Day of EES
    February 10Prize Draw!
    February 12HUB Day for Mental Health
    February 13Prize Draw!
    February 15Wish Day! w/ Stars and Cookies All Day
    February 16Prize Draw!
    February 19Prize Draw!
    February 21Trivia Night! On Industry Night
    February 22Prize Draw!
    February 23HUB Day for Mental Health
    February 25Last Day of EES
    February 26Grand Prize Draw!