Frequently Asked Questions

Yes, when you first arrive, we will greet you on the bus. The Ambassador will bring you into South Base lodge and direct you and your students to where you will be storing your belongings for the day. We strongly recommend that all electronics and valuables be left at home. We do not take responsibility for any lost or stolen items. Students and teachers should only bring in those items that are required for their day as bag storage is limited.

No, Blue Mountain does not have staff that stay with your group all day moving them around. However, we do have Ambassadors. Our Ambassadors will greet your group upon arrival and get you started with your day ensuring you know when and where you are located throughout the day. Each individual activity or attraction has knowledgeable staff who can answer general questions.

Please Note: It is the responsibility of teachers/chaperones to monitor student behavior throughout the day.

If they brought their own lunch, we provide space in Grand Central Lodge. If your school has meal vouchers, they can be redeemed at Grand Central Eatery inside the lodge.

To ensure we have enough space to accommodate all students, please plan to stagger your lunch times. There is no reserved seating for groups in Grand Central Lodge.

Meal vouchers offer different combo options for group lunches at Grand Central Eatery at a discounted rate. If you haven’t done so already and are interested in meal vouchers for your group, please speak with your account manager.

We will confirm numbers with you before your trip.

Gluten friendly, vegetarian and halal preferences can all be accommodated by the meal voucher options. Any allergies should be communicated to your account manager in advance to ensure the Base Lodge kitchen can be notified.

Blue Mountain Resorts LP’s Food & Beverage Services do our utmost to accommodate any food related allergies, intolerance or sensitivities that are communicated to us by our guests. We do not however, assume responsibility for any reaction, illness or injury related to food allergies, intolerance or sensitivities and are unable to guarantee a 100% allergen-free environment.

Unless you have a pre-booked guided experience as part of your day at Blue, there is no set schedule for the day. You will be provided with an arrival time by your Account Manager. Please do not arrive more than 30 minutes prior as we may be welcoming other groups at that time.

Our ambassador team will meet with you at your bus at your designated arrival time.

Most of our activities and attractions require closed toe and heel footwear. Sandals, crocs, slides or flip flops will not be permitted. Shorts, skorts or skirts with bike tights underneath are more attraction friendly than skirts. Students should dress or bring layers to ensure they are comfortable with any weather or temperature changes throughout the day. Sunscreen and hats are also recommended.

We enjoy playing outdoors in all kinds of weather, but students should come prepared for anything. Many of our attractions are not affected by the rain, but if there is thunder/lightning attractions will close and cannot open again until 30 minutes after the last thunder/lightning has been reported.

If a form is forgotten or not signed properly, the student will not be allowed to participate in activities until we get a correctly signed form by their parent/legal guardian. A teacher/chaperone is not permitted to sign on their behalf. A teacher/chaperone must wait with the student until such time as the permission form is received.

To avoid disappointment, please ensure you are continuously monitoring student permission form submissions for error notes. It is very important that any permission forms with errors are resubmitted prior to arrival.

We will send you an invoice shortly after your visit. When you arrive, we will confirm your numbers and have you or a chaperone sign off so that we can bill accordingly. After you have received the invoice via email, you can pay by credit card, certified cheque or money order.

Any tickets that you do not use MUST be returned to our group ticket office so they can be removed from your order. You will be charged for all tickets if unused ones are not returned.