Mosaic Refurbishment | Blue Mountain Resort

Renovation Dates

The refurbishment is still scheduled to begin Fall 2025 (Floors 3 & 4) and Spring 2026 (Floors 1 & 2).

Model Suite

The Model Suite began construction on March 1st. It is now complete and ready for viewing.

We are attaching a few photos here so that you can see what it looks like now but please reach out to us anytime if you are planning to visit Blue and would like to see the model suite.

We would love to show it to you and get your input on any of the construction or furnishings.

Sample Suite Gallery

Renovation Committee

We would like to thank The Renovation Committee which has consisted of the following committee members. We have all spent many hours together in meetings reviewing designs and crunching numbers to see where we can reduce prices to agreeable dollar amounts:

Ted Whitehead – Board President
Cindy Kropf – Board Director
Bryn Jones – Board Director
Brian Mitchell – Renovation Committee
Soniya Amin - Renovation Committee
Karen Anderson – Renovation Committee

Vision, Guiding Principles, & Design Objectives

Vision:

Mosaic Suites at Blue are the mountain-modern, spa-luxury accommodations, inspired by local natural elements (rocks, fire, water & air). The suites are aesthetically beautiful, serene, comfortable, durable and state-of-the-art. From booking to arrival to departure the Mosaic experience is uniquely upscale, indulgent in style, full of unexpected-extras and instagram-worthy moments. A natural Mosaic themed design brand is subtly and cleverly detailed throughout.

Guiding Principles
The Guiding Principles are foundational statements that will help us in all decisions for this refurbishment as well as other/future decision making such as marketing, customer interface, operations, etc.)
• Mosaic is the elevated luxury boutique suites accommodations at Blue Mountain.
• Mosaic ranks in the top 2 for bookings & revenue per night earnings.
• Guests / groups select Mosaic as their first choice for its aesthetic, amenities, location and reputation for extraordinary customer service.
• Mosaic is distinctive from the accommodation options.
• The Mosaic aesthetic is timeless, modern, upscale and offers something unique.

Design Objectives
The Objectives are measurable goals/ achievements for this project – that should align with the Guiding Principles
• An enhanced / stepped-up accommodations choice.
• Modern/contemporary clean comfort with a timeless aesthetic.
• Includes the latest technology, electronics & lighting.
• Natural Style / Natural Materials like wood, leather, stone.
• Timeless colour scheme that leans toward calm, nature colours.
• A design that embraces a range of wood grain tones & finishes.
• The ‘Mosaic’ brand is relevant, refined and subtly detailed into the design theme.
• The design theme embraces natural materials and textures.
• The theme leverages the interior connection to the Spa.
• Conference centre stays are well-accommodated.
• Style-trends are incorporated in pieces that are easily updated while keeping the investment pieces timeless.
• Modernized lighting is selected for a specific purpose, mood & making a brand-statement.
• Spa-inspired details that leverage the pool, hot-tub and allude a healthy lifestyles vibe.
• Elevated Details – improved robes, disposable slippers, coffee/tea, pillow menu, room scents.
• Quality Art that aligns with the brand / design theme and links to the local nature.
• A unique vibe and wow factor that sets it apart from the other accommodations.
• Social Media Influence Marketing by guests is leveraged– an Instagram moment in the lobby & the suites aesthetic.
• Durable, low maintenance and easy to clean finishes.

Questions and Answers

Why do we have to do anything?

The reputation and ability of Mosaic to meet guest expectations is diminishing. Increasing amounts of negative guest feedback and price resistance have all been factors in moving this project forward. With high prices come higher guest expectations.

This refurbishment will position Mosaic to meet and exceed the expectations of guests and permit BMR as your rental manager to continue commanding market leading rates for properties on the rental program.

Why do we have to do kitchens and bathrooms?

In addition to the previous answer, there is also a question of form over function. Even though an item may still function it is necessary to also ask if it is current in terms of guest expectations. Guests comment frequently on the dated nature of the bathrooms and kitchens. Guests are heavily influenced in terms of their experiences by the presentation of these components within a hotel. Guests actively compare unit fit and finish to what they have experienced elsewhere and in Canada even mid-scale urban and suburban properties are utilizing world class finishes.

Aside from a dated appearance, tubs are failing throughout the building and cabinet doors are showing significant signs of wear and tear in several units.

What if I do nothing or do not consent to the refurbishment?

Unfortunately, your unit will have to come off the Rental Program as it will no longer meet the hotel standard and it will be unable to generate revenue for you.

When will my unit come off the Rental Program?

Your unit currently meets the hotel standard for Mosaic and will remain on the Rental Program until project work commences in the building. Once this work starts, your unit will no longer be eligible to participate in the rental program.

Do I have to provide notice to BMR to come off the Rental Program?

Under these circumstances i.e., your unit not meeting the hotel standard, you do not have to provide us with notice. Closer to the commencement of the project we will provide formal notice to you along with guidance and information that explains the process for leaving the program.

Can I rent my unit myself or through someone else?

Once the project commences, units that are not proceeding will no longer be able participate in the Rental Program and generate any revenue. Owners appointed Blue Mountain as the exclusive rental manager at the time of purchase and are unable to rent any other way.

This aspect of the Rental Management Agreement (RMA) protects the interests of all owners and applies regardless of whether your unit is on the Rental Program. This provision supports the intended use of your property within a resort environment and protects the integrity of the hotel operation and its ability to drive revenues to the rental pool. This restriction is fundamental to the success of the resort and your revenues and as such this aspect of the RMA is embedded in your condominium corporation’s Declaration documentation.

If I do not refurbish, can I stay on the rental program or rent my unit privately?

The answer is basically no.

As referenced in the Declaration for your condominium, under the terms of the RMA, units must be maintained at a standard determined by the Rental Manager. That standard is derived from industry knowledge of what is required to meet guest expectations and one that positions the hotel in such a way that it remains competitive and consistent with comparable properties.

Once a unit no longer meets that standard i.e. when refurbishment begins, it would no longer eligible to be part of the rental program.

The RMA is clear that owners may not rent their units privately under any circumstances.

If I don’t refurbish what will the impact be on my ability to sell my unit?

Owners considering selling an un-refurbished unit in a refurbished building will generally find that such a unit will not command the same price as its market competitors and will spend more days on the market. Experience suggests an un-refurbished unit is a less attractive prospect to a potential purchaser because that unit’s ability to quickly generate revenue is compromised.

Why doesn’t BMR pay for half; they get half the benefit?

Blue Mountain has invested significantly into the overall viability of the resort in many areas of resort operations and capital infrastructure. Areas of considerable operational expenditure include housekeeping, maintenance, front desk, security, marketing, sales, IT, human resources, etc. Infrastructure investments in lift operations, activities, conference facilities and logistical infrastructure all benefit the rental pools.

BMR does not own assets within the condominiums (save for the administrative spaces) and is only retained on contract as Rental Manager. As such, it is unable to make direct investments in this area but does all it can to build the vitality of the resort (including the performance of the hotels) using BMR dollars through increasing the attractiveness of the resort as a destination year-round and across all demographics.

Can I decide to do the refurbishment later?

While we would make all reasonable efforts to accommodate, this may not be possible for some time (due to resource availability and other project priorities) and any efforts to do so will incur significant increases in costs over those estimates. This is due to the loss of bulk purchasing discounts and diminished economies of scale for contractor pricing, etc.

A compounding consideration is that if an owner refurbishes late, the clock counting down to the next round of refurbishments has already been ticking. The refurbishment schedule does not start again at the time an individual unit refurbishes. Delayed refurbishment translates into a shorter period of utility and opportunity for return on the project; the more delay that is involved the bigger that disadvantage becomes.

When will the refurbishment take place?

The refurbishment is scheduled be completed in two phases. Proposed dates: Phase one (floors 3 and 4) to start Spring 2025 and phase two (floors 1 and 2) to start Fall 2025.

What happens to the old furniture?

All items being removed from the rooms are the property of owners. You will be given the option to pick up your items if it is your wish. You will be sent an owner pick up information package that will explain our standard process for managing owner pick-up.

I have further questions. Who can I speak to?

Homeowner Services is happy to take your call or receive your email. Please reach out to us at any time.

Refurbishment Progress
The following schedule outlines a sequenced summary of events related to the progress of the upcoming refurbishment.

2024

Date	Item
important update	Your payment schedule will begin in March 2025. Stand by for additional details in January.
December 2024	Guest Room and Corridor initial designs released. Please note that these exact specs are subject to change as the budget nears. View Corridor Design View Guest Room Design
August 2024	Design information delivered. Work begins on producing a model suite for owner viewing.
July 2024	New Renovation Timeline: Fall 2025 (Floors 3 & 4) and Spring 2026 (Floors 1 & 2)
July 2024	Design approved by committee
March 2024	Committee convenes for the Design Session with designer mackaywong. Feeback is given on the direction for the final model. View Creative Strategy
Winter Season 2023 – 24	mackaywong develops design for Mosaic Public Spaces and Guestrooms

2023

Date	Item
November 2023	Committee convenes for the Envisioning Session with designer mackaywong.
Week of September 25	Renovation dates selected for Spring 2025 (Floors 3 & 4) and Fall 2025 (Floors 1 & 2)
Week of June 23	Committee has selected the firm of mackaywong as the designer for the project
Week of May 22	Designer presentations
Week of May 15	Designer proposal reviewed by committee
May 12	Designer proposals due (Includes broad terms of project scope and initial price range)
April 17	Design Services RFP sent to firms selected by committee
April 11	Mosaic Refurbishment Vision completed by committee
March 22	Committee held meeting at Mosaic to inspect a sample of Mosaic suites and visit to recently refurbished Grand Georgian and Weider Lodge suites
February 9	Committee held inaugural meeting with representatives from BMR to understand refurbishment process options

2022

Date	Item
December 8	Board of Directors asked for volunteers to form a Refurbishment Committee

Mosaic at Blue Refurbishment