Activity Change & Cancellation Policy

Blue Mountain Resort offers a couple of options for changing or cancelling your purchase. Some products and promotions may be excluded from this list. Please check your confirmation email for the full terms and conditions.

Advance Purchase Full-Access Tickets
Cancelations made up to 7 days prior to planned day of use are fully changeable and are eligible for a full refund. Any changes would be reflected at the current rate, and if there is a price difference between the rate paid and the current rate, the purchaser will be required to pay the price difference.

Non-Advance Purchase Products
Cancelations made up to 3 days prior to planned day of use are fully changeable and are eligible for a full refund. Any changes would be reflected at the current rate, and if there is a price difference between the rate paid and the current rate, the purchaser will be required to pay the price difference.

Multi-Week Programs; Race Programs; Freestyle Programs, and Race and Freestyle Camps are eligible for a refund up to 4 weeks prior to program start. Once programs are within 4 weeks of starting, all programs become non-refundable and non-transferable.

Lessons, including private lessons and group lessons, can be refunded if requested up to 3 days prior to planned day of use. For all lessons within 3 days of planned day of use, the lesson becomes non-refundable, non-transferable, and cannot be applied towards future use.

Double Down lift tickets are non-refundable. Product is fully transferable.

Camp dates selected at time of purchase are final and cannot be changed to other dates without cancelling and rebooking, which is based on availability and is not guaranteed.

Camps can be refunded if requested by May 29, 2025.

After May 29, 2025, the camp becomes non-refundable, non-transferable, and cannot be applied towards future use.

For more information on season pass changes and cancellation policies, please see the winter season pass terms & conditions.

For more information on lodging change and cancellation policies, please see the lodging terms & conditions.

Please call 1-833-583-BLUE (1-833-583-2583) or email refund@bluemountain.ca and speak with a Contact Centre agent to process a cancellation for your booking if it qualifies.

For more specific details, please visit our Terms and Conditions page.